Receiving Manager

Natural Grocers•Montrose, CO

About The Position

The Receiving Manager is responsible for the successful operation of the receiving department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and are scheduled to perform Manager on Duty (MOD) responsibilities. The role also involves hands-on work across store operations, customer service, inventory receiving, staff support, and store opening and closing duties. The position requires working five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, holidays, and mandatory store meetings. The job description states that it is not an employment contract and that duties may change; employees may be assigned additional tasks by their Manager or another Store Support Center manager.

Requirements

High school diploma, GED, or equivalent preferred.
1–2 years of retail experience in a grocery or retail environment; natural foods background is a plus.
1–2 years of experience supervising others preferred.
1–2 years of receiving experience preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep applicable certifications current and registered.
Ability to manage changing priorities, stay focused on the task at hand, and complete tasks with a sense of urgency.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting and carrying up to 100 pounds occasionally with a team lift, and the stated environmental requirements.

Nice To Haves

Natural foods background.
1–2 years of experience supervising others.
1–2 years of receiving experience.
High school diploma, GED, or equivalent.

Responsibilities

Provide World Class Customer Service as the number one priority and answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Exemplify integrity, responsibility, and excellence while adhering to company policies.
Accurately receive incoming products, checking dates, accuracy, and damage; scan incoming and outgoing products and stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and paperwork accurately and on time; research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers and follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room and ensure in-stock products and conditions meet company standards.
Train and monitor department personnel, assign tasks, and follow up on their completion; coordinate cross-training with other department managers.
Assist with interviewing and hiring for department needs and work with the store manager on department performance or disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage, including scheduled breaks.
Maintain the safety and security of customers and employees; occasionally manage disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports, email, and use other IS programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform other assigned tasks and contribute hands-on to store operations as needed.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week.
Paid parental leave for full-time Crew Members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid life insurance for full-time Crew Members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week.
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week.
Healthcare and dependent care Flexible Spending Account (FSA) for full-time Crew Members working 30 or more hours per week.
Health Savings Account (HSA) with company match for full-time Crew Members working 30 or more hours per week.