Receiving Assistant

Natural Grocers•Glenwood Springs, CO

13d

About The Position

The Receiving Assistant supports the Receiving Manager in the successful operation of the receiving department. The role receives, checks, scans, stages, and processes incoming and outgoing products and related paperwork, researches discrepancies, and communicates delivery issues. The position also supports store operations through customer service, cashiering, training and monitoring department personnel, maintaining safety and back-room organization, and providing backup on the sales floor. The schedule is based on store needs and includes evenings, weekends, and holidays. The position works five days and 40 hours per week and attends mandatory store meetings. It has limited Manager on Duty duties but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to take on additional assigned tasks as needed.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in grocery, retail, or a receiving environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence and adhere to company policies.
Assist the Receiving Manager in accurately receiving incoming products, including checking dates, accuracy, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and paperwork accurately and on time.
Research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address departmental performance issues.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and register shift coverage for scheduled breaks.
Maintain the safety and security of customers and employees.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and backup in the store, including sales-floor backup when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for five holidays when stores are closed
Paid Time Off (sick days and vacation) that increases with tenure
Paid Nutrition Education
Good4u Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week
Paid parental leave for full-time Crew Members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid life insurance for full-time Crew Members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week