Receiving Assistant

Natural Grocers•Steamboat Springs, CO

7d•Onsite

About The Position

The Receiving Assistant helps the Receiving Manager operate the receiving department, including accurately processing incoming goods and paperwork, supporting store operations, and providing customer service. The role also assists with training and task follow-up, store opening and closing activities, and backup cashiering. It has limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule that includes evenings, weekends, and holidays. Employees are expected to take on additional tasks as needed to support the store.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass required food safety training and/or certifications and keep them current and registered where applicable.
Ability to manage changing priorities and stay focused on current tasks.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

One year of experience in grocery, retail, or a receiving environment preferred; natural foods experience is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide world-class customer service and follow company policies.
Assist the Receiving Manager with receiving products, including checking dates, quantities, accuracy, and damage.
Scan incoming and outgoing products and stage products for delivery to the sales floor.
Process purchase orders, receiving purchase orders, mispicks, invoices, and other paperwork accurately and on time.
Research and process discrepancies; communicate delivery issues and vendor out-of-stocks to department managers; follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address performance issues and assist with training and monitoring department personnel, including assigning and following up on tasks.
Support store opening and closing, including Daily Sales Reports, cash handling, and cashier closeouts.
Perform register functions, including backup cashiering, customer returns, customer complaints, and covering register shift changes and breaks.
Help maintain the safety and security of customers and employees.
Provide backup throughout the store and on the sales floor when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements or statements of nutritional support.
Continue developing product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Attend mandatory store meetings and work evenings, weekends, and holidays as store needs require.

Benefits

Birthday bonus pay for all crew members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and wellness program.
Employee Assistance Program (EAP).
Employee referral program.
Full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
Full-time crew members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
Company-paid short-term disability insurance and life insurance for full-time crew members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week.
Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week.
Healthcare and dependent care flexible spending accounts and a health savings account with company match for full-time crew members working 30 or more hours per week.