Receiving Assistant

Natural Grocers•Independence, MO

About The Position

The Receiving Assistant supports the Receiving Manager in operating the receiving department and contributes to store operations. The role receives, checks, scans, stages, and processes incoming and outgoing products and related paperwork; researches discrepancies; and communicates delivery issues to department managers. It also includes operating a forklift and pallet jack as required, keeping the back room organized, assisting with staff training and task follow-up, and providing backup on the sales floor and at the register. The position may have limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to help wherever needed to support store operations.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in grocery, retail, or a receiving environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority and answer customer questions in accordance with company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Assist the Receiving Manager with accurately receiving incoming products, checking dates, accuracy, and damage.
Scan incoming and outgoing products and stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and related paperwork accurately and on time.
Research and process discrepancies, communicate delivery issues and vendor out-of-stocks to department managers, and follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and coverage for register shift changes and scheduled breaks.
Help maintain the safety and security of customers and employees.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and store backup, including on the sales floor when receiving duties are complete.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to support the company and store.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as annual store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Good4u Crew Member Discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
Full-time Crew Members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
Full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
Full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
Full-time Crew Members working 30 or more hours per week: healthcare and dependent care Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with company match.