Receiving Assistant

Natural Grocers•Sioux Falls, SD

About The Position

The Receiving Assistant helps the Receiving Manager operate the receiving department successfully. The role includes receiving and scanning products, checking deliveries for accuracy, dates, and damage, processing paperwork, staging products for the sales floor, and maintaining an organized back room. The Receiving Assistant also supports store operations through customer service, cashiering, opening and closing activities, employee training and task follow-up, and sales-floor backup when receiving duties are complete. This position has limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty. The position requires five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, holidays, and mandatory store meetings. Employees are expected to help with other assigned tasks as needed.

Requirements

High school diploma, GED, or equivalent preferred.
One year of grocery, retail, or receiving-environment experience preferred; natural foods experience is a plus.
One year of experience supervising others preferred.
Ability to obtain forklift certification.
Ability to pass required food-safety training courses and/or certifications and keep certifications current and registered if applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer-service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier-trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental requirements, including lifting and carrying, pushing and pulling, standing and walking, and working around specified tools and conditions.

Nice To Haves

Natural foods background.
High school diploma, GED, or equivalent.
One year of grocery, retail, or receiving-environment experience.
One year of experience supervising others.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence and follow company policies.
Assist the Receiving Manager with accurately receiving incoming products, including checking dates, accuracy, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and related paperwork accurately and promptly.
Research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Perform register duties, including backup cashiering, customer returns, customer complaints, and register shift-change coverage, including scheduled breaks.
Help maintain the safety and security of customers and employees.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and store backup, including on the sales floor when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule that includes evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay.
Vitamin Bucks (up to $2,080 earned as store credit annually).
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Good4u Crew Member Discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time crew members working 30 or more hours per week: paid parental leave.
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement savings plan (401k) with discretionary company match.
Healthcare and dependent-care flexible spending accounts (FSA).
Health savings account (HSA) with company match.