Receiving and Returns Clerk

Wilmar LLC•Kent, WA

2d•Onsite

About The Position

Wilmar LLC is seeking a Receiving and Returns Clerk to check in incoming drivers, process returned merchandise, verify shipments, and maintain accurate receiving records. The role coordinates with drivers and warehouse teams so deliveries, returns, and documentation are handled safely, accurately, and efficiently while meeting Foreign Trade Zone (FTZ) standards. The clerk verifies shipping documents and appointments, directs drivers to assigned docks, tracks check-in and check-out times, and reports damaged freight, missing paperwork, discrepancies, or unauthorized deliveries. The position also inspects and documents returns, records item and return details, and works with internal teams to resolve discrepancies. Additional duties include maintaining logs and organized records, entering information in the WMS or applicable system, supporting inventory research and documentation corrections, and maintaining a clean, safe check-in area. Work takes place in a warehouse environment with varying temperatures, noise, and vehicle traffic. The position requires sitting, standing, and moving throughout receiving and dock areas, and handling paperwork, small packages, and other materials as required.

Requirements

High school diploma or equivalent preferred.
Warehouse receiving, returns, dispatch, or clerical experience preferred.
Basic computer and data-entry skills.
Strong organization, accuracy, communication, and customer service skills.
Ability to work independently and with others, manage competing tasks, and interact professionally with drivers and internal teams.
Ability to sit, stand, and move throughout receiving and dock areas and handle paperwork, small packages, and other materials as required.

Nice To Haves

Familiarity with shipping documents, WMS, ERP, or inventory software.

Responsibilities

Greet and check in drivers at the back gate, recording company, vehicle license plate, and driver information in compliance with FTZ standards.
Verify appointments, bills of lading, packing slips, return authorizations, and other shipping documents.
Confirm shipment details, direct drivers to assigned docks, and coordinate with receiving personnel.
Track driver check-in and check-out times and report damaged freight, missing paperwork, discrepancies, or unauthorized deliveries.
Ensure drivers follow warehouse safety and check-in procedures.
Receive, inspect, and document returned merchandise, verifying items against authorizations, invoices, purchase orders, or supporting records.
Record quantities, item numbers, product descriptions, and return reasons; identify damaged, defective, incorrect, or missing items.
Work with Inventory Control, Customer Service, Purchasing, Warehouse, and Customs teams to resolve return discrepancies.
Label and direct returns for staging, inspection, restocking, or disposition, and accurately enter transactions in the WMS or applicable system.
Maintain receiving logs, return forms, driver paperwork, and organized records.
Enter receiving and returns information promptly and accurately, and communicate discrepancies or delays to supervisors.
Assist with inventory research and documentation corrections as needed in compliance with FTZ standards.
Maintain a clean, organized check-in area and follow warehouse safety procedures.
Report unsafe conditions, damaged products, and equipment concerns to management.
Support additional receiving administrative or operational tasks and perform other related duties as assigned.