Clerk, Returns

The Guitar Center Company•Kansas City, MO

10d•Onsite

About The Position

The Returns Clerk provides administrative support for the delivery, receipt, processing, and shipping of returned merchandise. The role handles return-related documentation and coordination, researches inventory issues, and may physically check and create warehouse storage locations. The position is based in a fast-paced warehouse environment with seasonal temperature extremes, variable and sometimes loud noise, and work around moving mechanical parts and equipment. The role requires continuous mental and/or visual attention and flexibility to work overtime, which is sometimes mandatory.

Requirements

High school diploma or GED required.
One year of relevant work experience.
Novice proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Novice proficiency with standard business applications such as the internet and email, and aptitude to learn systems used in an automated warehouse environment.
Novice knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, spreadsheet creation, and office procedures and terminology.
Ability to collaborate and develop cooperation and teamwork, work toward solutions benefiting involved parties, and build relationships by offering help and suggestions for improvement.
Understanding of customer service principles and the importance of providing an excellent customer experience.
Ability to identify opportunities and issues, prioritize and follow through on work, take positive action independently, and focus on ongoing learning and development.
Ability to communicate clearly, concisely, and courteously with diverse people; demonstrate respect; and read and comprehend instructions.
Strong organizational skills, including managing priorities and resources, establishing systematic courses of action, multitasking, attention to detail, and completing tasks thoroughly and promptly.
Ability to navigate the technology systems, equipment, and computer programs needed for communication, customer service, and business needs.
Ability to meet the role's physical-function demands: lifting 25%, walking 10%, standing 10%, and sitting 70%.
Continuous mental and/or visual attention and alertness to monitor repetitive or diversified work processes.
Flexibility to work overtime, which is sometimes mandatory.

Nice To Haves

Experience with musical instruments and/or knowledge of instruments.

Responsibilities

Perform administrative responsibilities related to receiving and shipping returned products, including bill-of-lading management, aged transfer resolution, and return-to-store label generation.
Schedule delivery and pick-up appointments.
Request, monitor, and receive purchase orders from the Support Center.
Research inventory issues, physically check warehouse storage locations, and create storage locations.
Perform additional duties as assigned.