Clerk, Returns

Guitar Center•Kansas City, MO

9d•Onsite

About The Position

The Returns Clerk provides administrative support for the delivery, receipt, processing, and shipping of returned merchandise. The role handles administrative processes related to returned products, coordinates delivery and pickup appointments, manages purchase orders, and researches inventory issues. The work takes place in a fast-paced warehouse environment with seasonal temperature extremes, variable noise, and moving mechanical parts and equipment.

Requirements

High school diploma or GED.
One year of relevant work experience.
Novice proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Novice proficiency with standard business applications such as the internet and email, and an aptitude to learn systems used in an automated warehouse environment.
Novice knowledge of administrative and clerical procedures and systems, including word processing, file and records management, spreadsheet creation, and office procedures and terminology.
Ability to collaborate, build relationships, and contribute to cooperative solutions.
Understanding of customer service principles and the importance of providing an excellent customer experience.
Ability to identify opportunities and issues, prioritize work, take initiative, and follow through.
Ability to communicate clearly, concisely, and courteously with diverse people, and to read and comprehend instructions.
Organizational skills, including time and resource management, multitasking, attention to detail, and timely completion of tasks.
Ability to use the technology systems, equipment, and computer programs needed for communication, customer service, and business needs.
Flexibility to work overtime, which is sometimes mandatory.

Nice To Haves

Experience with musical instruments and/or knowledge of musical instruments.

Responsibilities

Perform administrative responsibilities related to receiving and shipping returned products.
Manage bills of lading.
Resolve aged transfers.
Generate return-to-store labels.
Schedule delivery and pickup appointments.
Request, monitor, and receive purchase orders from the Support Center.
Research inventory issues, including physically checking and creating warehouse storage locations.
Perform additional duties as assigned.