Real Estate & Workplace Services Coordinator I (Contract)

Latitude AI•Greenville, SC

About The Position

Latitude AI is hiring a Real Estate & Workplace Services Coordinator I for a 12-month contract. The role supports operations at the Greenville facilities and remotely supports other Latitude sites. As part of the Real Estate and Workplace Services (REWS) team—which includes Facilities, Physical Security, Logistics, Asset Management, and Real Estate—the coordinator supports site operations, employees, and external guests. The coordinator handles a broad range of facilities, shipping and receiving, asset management, physical security, workplace safety, ticket management, and project responsibilities. The role works with Facilities team leads, Ford facility leads, vendors, contractors, and cross-functional stakeholders, while independently resolving routine issues and escalating matters when needed. It also contributes to cross-training, operational coverage, and continuity across REWS functions.

Requirements

Bachelor’s degree and two years of employment experience; alternatively, an Associate’s degree and four years of employment experience, or a high school diploma or GED and six years of employment experience.
Three to five years of building facilities experience.
Willingness to be available after hours and in emergency situations.
Ability to independently navigate complex issues and demonstrate strong problem-solving skills.
Strong attention to detail, a continuous-improvement mindset, and the ability to streamline processes.
Working knowledge of IT assets, hardware components, vehicle parts, and similar product categories.
Ability to work independently, self-manage priorities, meet defined KPIs and SLAs, troubleshoot issues, and adapt quickly in a dynamic environment.
Demonstrated customer-service skills and strong attention to detail.
Proficiency in Google Workspace and systems such as Jira, Insight, Fleetio, NetSuite, ShipStation, and Envoy, with the ability to learn new platforms quickly.
Strong knowledge of building systems and facility operations.
Strong time-management and multitasking skills.
Ability to lift up to 50 pounds.

Nice To Haves

Experience in warehousing, asset management, customer-facing retail, or supervisory roles is relevant.
Experience in similar R&D environments is a plus.
Experience with service-ticketing platforms, shipping software, warehouse management systems, and asset-control systems is strongly preferred.
Forklift certification is desirable.

Responsibilities

Support daily facility operations across Palo Alto sites, including routine maintenance requests and troubleshooting building issues with Ford facility leads and vendors.
Coordinate facilities vendors and contractors, including scheduling, scope verification, quality control, and invoice and purchase-order coordination.
Prioritize daily work under direction from Facilities team leads and independently resolve routine issues.
Support space planning and moves, adds, and changes.
Perform preventative maintenance tasks and facility inspections, supporting facility upkeep and cleanliness.
Document and maintain facility policies and procedures in alignment with company risk tolerance and regulatory or contractual requirements.
Support event planning, space setup, vendor services, and onsite operational needs.
Escalate facility issues and coordinate follow-up repairs.
Monitor inventory and order supplies from vendors for local sites.
Receive, verify, and distribute inbound goods through Envoy; reconcile purchase orders in NetSuite and resolve discrepancies with cross-functional teams.
Coordinate carrier deliveries and distribute USPS mail using the distribution database.
Coordinate, distribute, and assign inbound and outbound assets at the Greenville location; serve as inventory clerk for onsite bench, vehicle, and fleet teams.
Execute cycle counts, identify risks, and report inconsistencies to leadership.
Schedule inbound freight and independently receive deliveries using lift-gate and pallet equipment; prepare, palletize, and secure shipments and complete required bill of lading documentation, including NMFC and freight classification.
Manage end-to-end outbound shipping for the Greenville location, including secure packaging, regulatory compliance, and issue resolution.
Manage Jira tickets from intake through closure, maintaining timely updates and accurate documentation, following SLAs, using workflow automations, communicating with stakeholders, and escalating issues as needed.
Support badging access control and CCTV/camera systems, including provisioning, access-group management, credential issuance, troubleshooting, and periodic access audits.
Provide physical-security support and coverage, including welcoming visitors and supporting interview candidates as needed.
Manage visitor protocols and systems for contractors, vendors, and guests accessing secure or sensitive areas.
Document and maintain physical-security policies and procedures in alignment with company risk tolerance and regulatory or contractual requirements.
Support workplace safety compliance, documentation, policy development, and implementation.
Coordinate safety audits and inspections and track corrective actions through completion.
Support the development and delivery of safety training and employee communications; maintain accurate compliance records.
Provide prompt service and accurate information to internal customers, team members, and external partners; manage tickets according to policies and procedures, provide updates, escalate issues, and monitor, troubleshoot, and close tickets to meet standards and SLAs.
Lead cross-functional projects with accuracy and ownership, proactively managing scope, schedule, and budget with limited oversight and providing transparent stakeholder updates.
Participate in internal cross-training and build capability and coverage across REWS responsibilities, contributing to team resilience and continuity planning.