Real Estate Operations Coordinator

Pilot Fiber•New York, NY

5d•$80,000 - $90,000•Hybrid

About The Position

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Requirements

3–5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment
Demonstrated project management skills — ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders
Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types
Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus
Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers
Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance
Comfortable working independently and managing competing priorities without close supervision, while knowing when to escalate
Ability to work in a hybrid environment with a minimum of 3 days per week in our New York City office

Nice To Haves

Familiarity with telecommunications, real estate, or infrastructure services is a plus; demonstrated ability to quickly learn technical products and internal processes is a must

Responsibilities

Serve as the primary project manager for all Real Estate New Build projects — coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings, from initial survey through access agreement execution and project handoff
Coordinate Project Engineering survey scheduling and follow-through
Facilitate engineering scope of work review and internal approval
Manage access agreement review, routing, and execution in coordination with Legal
Collaborate with external stakeholders including building management, outside contractors, and insurance brokers
Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses
Facilitate Certificate of Insurance (COI) requests, coordinating between building management and Pilot's insurance broker to ensure timely delivery and compliance
Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape to support business development efforts
Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services, including scheduling site surveys, creating service orders, and coordinating the transition to Customer Experience and Service Delivery teams
Support Real Estate Account Managers with day-to-day partner activities, including service coordination, deployment-related tasks, and other ad hoc requests that support partner relationships and account management.