Re-Entry Assistant

Program•Omaha, NE

1d•Onsite

About The Position

The Re-Entry Assistant supports re-entry initiatives and provides guidance to students and participants, directing them to appropriate services and support as needed. The role also provides administrative and operational support, including answering the main telephone line, filing, typing, scheduling, photocopying, distributing mail, and helping maintain the Re-entry Center. The ideal candidate will have lived experience related to the program. This is an on-premise position at the Fort Omaha Campus, with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

Requirements

High school diploma or GED.
Two years of work-related experience; an equivalent combination of education and/or work experience will be considered.
Must pass a background check.
Strong interpersonal and analytical skills.
Effective verbal and written communication skills.
Knowledge of Microsoft Office Suite and ability to use general office equipment, including telephone, computer, copier, and scanner.
Strong multitasking and problem-solving skills when working with a variety of personalities.
Ability to communicate and work effectively with people from diverse populations, cultures, and ethnicities.
Skill in maintaining accurate files and records with close attention to detail.
Ability to work in a team-oriented environment and, at times, with limited supervision.
Knowledge of and compliance with FERPA confidentiality requirements.
Ability to maintain a cooperative, professional demeanor in stressful situations.

Nice To Haves

Lived experience related to the program.

Responsibilities

Answer telephone calls, greet visitors, direct them to appropriate areas, and answer general questions about the 180 Re-entry Assistance Program.
Help maintain a welcoming environment, including building upkeep and work orders.
Distribute daily mail and update bulletin boards weekly.
Track communications from the incarcerated population and maintain enrollment interest lists.
Assist with pantry maintenance and general duties.
Update paper and electronic files, including case notes and release verifications.
Support Computer Center activities by assisting with internet access and monitoring usage.
Support acquisition of basic needs, including public assistance applications, supporting documentation, and transportation needs.
Enter noncredit worksheet data into an online system, create flyers, and type forms.
Assist with quarterly processes, including enrollment, grade reporting, and mailings.
Participate in events such as departmental meetings, completion ceremonies, and student appreciation events.
Attend work, activities, and functions consistently and dependably as scheduled or assigned.