RCS Operational Excellence Consultant

Veradigm•Raleigh, NC

About The Position

Veradigm's RCS clients increasingly need more than software and outsourced delivery — they need an experienced operator who can sit alongside their leadership team, diagnose root-cause issues, design the right operating model, and translate strategy into measurable financial performance. The Principal bridges Veradigm's commercial, delivery, and product organizations — ensuring new client engagements are scoped accurately, activated successfully, and optimized continuously — while opening a new revenue stream through advisory engagements for clients not ready for full RCS outsourcing.

Requirements

Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

Responsibilities

Partner with sales leadership and client executives during the pre-sales cycle to assess client revenue cycle maturity, surface operational risks, and shape solution scope
Lead executive-level discovery sessions with prospective client CFOs, COOs, and boards; translate findings into clear value propositions and realistic implementation expectations
Influence deal qualification, scoping accuracy, and contract structuring to improve win quality and downstream activation success
Embed with newly contracted clients during activation to map current-state workflows, design future-state operating models, and lead change management with client leadership
Level-set expectations on KPIs, timelines, staffing, and operating cadence — proactively addressing the gaps that historically erode early client confidence
Serve as the primary executive liaison between client leadership and Veradigm delivery teams through go-live and stabilization
Build and operationalize Veradigm's RCS advisory practice — service offerings, engagement models, pricing frameworks, and delivery playbooks for clients not ready for full outsourcing
Sell and deliver standalone advisory engagements: RCM assessments, denial management programs, AR turnaround, operational due diligence, and workflow optimization
Own commercial outcomes for the advisory LOB, including pipeline, bookings, and engagement margin
Lead targeted operational interventions for existing RCS clients showing performance erosion or at retention risk
Conduct comprehensive performance audits across AR aging, denial rates, clean claim rates, charge capture, and collections; develop and execute remediation plans with client leadership
Translate client trends into product, process, and service improvement recommendations for Veradigm leadership
Hire, mentor, and develop the Senior Consultant tier of the operational excellence team
Codify operator playbooks, engagement methodologies, and deliverable templates to enable scalable, repeatable delivery
Serve as escalation point for the most complex, high-visibility, or politically sensitive client engagements