Operational Excellence Manager

DSV•Lancaster, CA

15h•Remote

About The Position

The Operational Excellence Manager ensures that organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change. This role involves preparing, supporting, and equipping employees to adopt and use changes to business processes, systems, technology, roles, and organizational structures.

Requirements

Bachelor's degree in business administration, human resources, or a related field is preferred.
3 – 5 years of relevant experience.
Solid understanding of change management principles, methodologies, and tools.
Experience with large-scale organizational change efforts.
Exceptional written and verbal communication skills.
Active listening skills and the ability to influence stakeholders at all levels.
Proven ability to build and maintain strong relationships.
Organized and detail-oriented with a focus on planning and strategy.
Strong problem-solving and root-cause identification skills.
Proficiency in analytics, statistics, and spreadsheet tools like Excel.
Ability to work collaboratively across teams and influence others toward a common vision.
Acute business acumen and understanding of organizational challenges.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Nice To Haves

Familiarity with project management approaches, tools, and lifecycle phases is preferred.
In-depth knowledge of forecasting models and analytics is preferred.

Responsibilities

Coordinate large-scale process and culture change initiatives to enhance performance and engagement.
Develop and implement policies and procedures to meet organizational standards consistently
Facilitate small group sessions and lead large-scale organizational changes.
Clearly articulate change-related messages to diverse audiences.
Build and maintain strong relationships to influence others and drive toward shared goals.
Measure and analyze the effectiveness of change initiatives and training programs.
Use data and analytics to forecast outcomes and refine strategies.
Own and improve operational workflows related to product implementation and system maintenance
Monitor and maintain key operational systems, including CW1 and TANGO
Identify inefficiencies in current processes and implement scalable improvements
Partner with cross-functional teams to support product rollouts and operational changes
Troubleshoot operational and system issues, ensuring minimal disruption to business processes
Document processes and establish best practices for ongoing optimization