Operational Excellence Consultant

Trainual•Tempe, AZ

6h•$125,000 - $175,000•Remote

About The Position

We're building the world's first AI-powered management consulting firm for small businesses — and we need operators, not advisors, to run it. Trainual helps 7,600+ growing companies document how they run. We've built the playbook software. Now we're building the program that sits on top of it — the Operational Excellence Program (OEP). As an OEP Consultant, you'll carry a book of ~20 businesses. You'll know them. You'll be embedded in their operations, understand their people, challenges, and help them figure out how to actually run better — not just how to use software better. Think less "CSM" and more "fractional COO for 20 companies at once." This isn't a support role. It's not a training role. It's a consulting role, powered by AI, at a company with the tools and customer base already in place to make it work. You'll carry ~20 client accounts. Roughly 10-20 calls per week. Constant async touchpoints via email, Slack, or Teams. You'll use Trainual's AI insights to spot problems before your clients do, audit their operations against best practices, and come to every conversation knowing their business as well as they do.

Requirements

You've been the operator, not the strategist. You've been a Director of Operations, a #2 at a small company, a Chief of Staff, or a head of Continuous Improvement — somewhere you've actually fixed things, not just recommended fixes.
You might have run your own small consulting practice, or been part of an accelerator program like EO Accelerator, and you want the stability of a platform with an existing client base rather than building one from scratch.
You've worked with small to mid-size businesses (25–250 employees is our sweet spot) and you understand that what works at a 2,000-person company often falls apart at 50.
You're a business generalist in the best sense. You can talk about hiring decisions, process design, org structure, program development and AI tools in the same conversation and not feel out of your depth in any of them.
You might be coming from a CX or implementation background but know you want to go deeper with fewer clients, not wider with more.
You're energized by the idea of being embedded in a business — not just making recommendations and leaving.
You're excited by the opportunity to help build something from the ground up- creating the playbook, refining the workflows, and helping hire, train, and develop the team as it grows.
You can't travel regularly. While this role wont be a road warrior, our consultants may spend time onsite with clients, so you'll need to be comfortable getting on a plane and working face-to-face when the situation calls for it.

Nice To Haves

You want to specialize. This role is broad by design — you need to be comfortable moving from process documentation to org planning to AI adoption in a single call.
You've only worked inside large enterprises. The problems our customers face are messier and more immediate — there's no six-month project plan.
You want to manage a team. This is an individual contributor role. Great at it, and there will be paths forward — but the job is doing the work, not delegating it.
You need a clear script. You'll have frameworks and tools, but your clients are all different. Judgment and adaptability matter more than process compliance.

Responsibilities

Run weekly or biweekly working sessions with clients across org design, process documentation, role clarity, onboarding, and operational planning
Audit each client's Trainual account for gaps and opportunities — you're the expert on how great companies use the platform
Use AI-generated insights to proactively surface issues: team structure bottlenecks, process gaps, underperforming areas
Be a genuine thought partner on decisions like who to hire next, how to structure a new team, or whether a process is scalable
Help clients build, refine, and actually use their business playbook — not just create a library of documents
Manage renewals within your book — your compensation is partly tied to clients staying and growing
Contribute to how we build this program over time — you'll be among the first cohort and have a real voice in shaping the model