RCM Relationship Manager - Full Time

Experity•Machesney Park, IL

3d•$23 - $24•Hybrid

About The Position

Experity is a mission-driven company providing software for urgent care clinics across the U.S. The RCM Relationship Manager builds and maintains strong client relationships while helping clinics achieve effective revenue cycle performance. The role interprets clinic financial data, monitors key reports and revenue cycle drivers, resolves client inquiries, and coordinates internal teams to meet service commitments. It also supports billing and claims processes, provider and payer setup, ERA/EDI arrangements, and client transitions. The position is hybrid with remote work available, but the employee must live within commuting distance of an Experity location and be available to come into the office as needed. Travel may be required as needed.

Requirements

High school diploma or equivalent.
Two years of customer service experience.
One year of medical billing experience, such as charge entry, payment posting, or claims.
Experience with Microsoft Office, Microsoft Word, and Microsoft Excel.
Ability to actively listen and communicate clearly to understand and resolve basic issues.
Ability to use basic de-escalation and conflict-resolution strategies to handle routine customer or team concerns calmly and professionally.
Ability to travel as needed.

Responsibilities

Build, maintain, and manage strong, long-standing relationships with Experity RCM clients.
Meet regularly with client management and build relationships at multiple levels, including at least monthly business reviews and annual on-site leadership meetings as appropriate to client size and needs.
Interpret and analyze clinic financial data using key reports and revenue cycle drivers.
Participate in monthly meetings with clients’ financial teams to review accounts receivable status, KPIs, and accounting reports.
Communicate findings to assigned clinics and their management teams to support optimal performance.
Identify trends proactively and conduct root cause analysis of carrier issues affecting billing and reimbursements; report findings to client contacts.
Manage open client inquiries and resolve them within benchmark timelines.
Ensure client service-level commitments are met and coordinate and hold internal service teams accountable for successful delivery of products and services.
Complete provider setups promptly, including loading provider numbers, releasing claims as appropriate, and notifying Experity to proceed with claims agreements while tracking them through resolution.
Maintain client spreadsheets.
Notify RCM teams of contract updates, termed providers, and new providers.
Create new provider setups in the practice management system.
Complete mass claim releases and resends.
Assist with obtaining ERA agreements and set up ERA/EDI for new clients.
Send e-prescribe setup requests to customer support.
Serve as liaison for internal and external communications with assigned clients.
Work and resolve Billing Support tickets in Salesforce.
Route emails and tickets to the appropriate departments.
Create and maintain managed care features in the practice management system.
Review charges on hold and release claims as appropriate.
Resolve client and internal billing support inquiries within two business days.
Complete RCM decommission tasks for terminating clients.
Escalate provider and payer issues to contracting and credentialing.
Track, review, and report on C&C issues and claim totals.
Perform other duties as assigned.

Benefits

Medical, dental/orthodontia, and vision coverage beginning on the first day of employment.
Eligibility for synthetic ownership after one year of employment, with financial rewards when the company is successful.
Employee Assistance Program offering counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and other services.
Flexible work scheduling.
Generous paid time off that increases with milestones.
Career development and learning programs.
Team-building events, including a family company picnic and holiday party.
Competitive pay.
Quarterly bonuses.
401(k) retirement plan with employer match.