RCM Specialist- Centralized Processor (Full Time)

North Country Healthcare•Lancaster, NH

About The Position

The RCM Specialist – Centralized Processor assembles, monitors, maintains, retrieves, and files patient information in the electronic health record in accordance with Health Information Management (HIM) policies and procedures. The role supports master patient index integrity, record quality and availability, release of information, patient portal assistance, and the timely processing of electronic birth certifications for the State of New Hampshire. It requires familiarity with privacy and release-of-information matters, including HIPAA, warrants and subpoenas, guardianship, and designation of personal representatives. The specialist works with staff and departments to resolve record discrepancies, complete documentation deficiency processes, respond to record requests, and route potential documentation liability concerns to the appropriate leaders. The position also processes patient packets and faxed documents and performs related office duties.

Requirements

High school diploma, GED, or successful completion of an accredited AHIMA or AAPC program with certification.
One to two years of experience in HIM or a clerical role.
Familiarity with EMR workflows.
Strong attention to detail.
Ability to multitask, identify workload priorities, and assign work appropriately.
Commitment to ongoing development of work skills.
Working knowledge of HIPAA-compliant release of information, warrants and subpoenas, guardianship, and designation of personal representative requests.

Responsibilities

Maintain the master patient index across current and legacy systems; review reports and take action to correct discrepancies.
Notify the HIM Manager, Privacy Officer, and Risk Management of documentation incidents that may indicate potential liability.
Gather, organize, reconcile, manage, scan, and upload patient records to the EMR in a timely manner, conducting quality checks.
Complete quantitative analysis and deficiency processes for facility services; report deficiencies to appropriate staff and monitor completion.
Respond to patient portal queries, including enrollment requests and password-reset assistance.
Submit electronic birth certifications accurately and on time using the State of New Hampshire Vital Records software.
Maintain Advanced Directives.
Push x-ray images electronically to DHMC and burn images to CD as requested.
Retrieve and distribute patient records requested by staff or departments for review and Professional Practices.
Receive and log new patient packets, notify appropriate departments, and scan documents according to policy; monitor the fax inbox.
Handle requests involving HIPAA, warrants and subpoenas, guardianship, and designation of personal representatives.
Comply with New Hampshire and federal laws on release of information and privacy, as well as hospital policies, including STAT requests and Accounting of Disclosure reporting.
Maintain cooperative relationships with colleagues and handle difficult situations consistently and fairly.
Perform additional duties as assigned.
Adhere to facility values and service or standards of excellence.
Keep the work area clean and orderly.
Operate office equipment necessary to perform duties.