RCM Specialist- Centralized Processor (Full Time)

North Country Healthcare•Lancaster, NH

About The Position

The RCM Specialist- Centralized Processor assembles, monitors, maintains, retrieves, and files patient information in the electronic health record in accordance with Health Information Management policies and procedures. The role supports the integrity of the Master Patient Index and processes health information requests and documentation, including release-of-information matters, HIPAA-compliant requests, warrants and subpoenas, guardianship, and designation of personal representatives. The position also submits birth certifications electronically to New Hampshire Vital Records and supports patient record and image workflows.

Requirements

High school diploma, GED, or successful completion of an accredited AHIMA or AAPC program with certification.
One to two years of experience in HIM or a clerical role.
Familiarity with EMR workflows.
Strong attention to detail.
Ongoing development of work skills.
Ability to multitask, identify workload priorities, and assign work appropriately.

Responsibilities

Maintain the integrity of the Master Patient Index across current and legacy systems, review multiple reports, and correct discrepancies.
Notify the HIM Manager, Privacy Officer, and Risk Management about documentation incidents that may indicate potential liability issues.
Gather, organize, reconcile, manage, scan, and upload patient records to the EMR in a timely manner for patient care, quality, and coding/billing; perform quality checks.
Complete quantitative analysis and deficiency processes for facility services, report deficiencies to appropriate staff, and monitor completion.
Respond to Patient Portal queries, including enrollment requests and password-reset assistance.
Submit electronic birth certifications accurately and on time using New Hampshire Vital Records software.
Maintain advance directives.
Send x-ray images electronically to DHMC and burn images to CD when requested.
Retrieve patient records for staff or departments and retrieve and distribute records for Professional Practices review.
Receive and log new patient packets, notify appropriate departments, scan documents according to policy, and monitor the fax inbox.
Handle requests involving HIPAA, warrants and subpoenas, guardianship, and designation of personal representatives.
Comply with New Hampshire and federal release-of-information and privacy laws and hospital policies, including STAT requests and Accounting of Disclosure reporting.
Maintain cooperative relationships with colleagues and handle difficult situations consistently and fairly.
Perform additional duties as assigned.
Adhere to facility values and service or standards of excellence.
Keep the work area clean and orderly.
Remain familiar with and operate office equipment necessary for the role.