RCM Specialist Centralized Processor (Per Diem)

North Country Healthcare•Colebrook, NH

About The Position

The RCM Specialist Centralized Processor assembles, monitors, maintains, retrieves, and files patient information in the electronic health record in accordance with Health Information Management policies and procedures. The role supports the integrity of the Master Patient Index, manages patient records and documentation workflows, and handles release-of-information and privacy-related requests in compliance with applicable laws and facility policies. Responsibilities also include submitting electronic birth certifications to New Hampshire Vital Records, responding to patient portal queries, and supporting staff with records and imaging requests.

Requirements

High school diploma, GED, or successful completion of an accredited AHIMA or AAPC program with certification.
One to two years of experience in HIM or a clerical role.
Familiarity with EMR workflows.
Strong attention to detail.
Ability to develop work skills on an ongoing basis, multitask, identify workload priorities, and assign work appropriately.

Responsibilities

Maintain the integrity of the Master Patient Index in current and legacy systems, review reports, and correct discrepancies.
Notify the HIM Manager, Privacy Officer, and Risk Management of documentation incidents that may indicate potential liability.
Gather, organize, reconcile, manage, scan, and upload patient records to the EMR in a timely manner, performing quality checks for patient care, quality, and coding and billing needs.
Complete quantitative analysis and deficiency processes for facility services, report deficiencies to appropriate staff, and monitor completion.
Respond to patient portal queries, including enrollment requests and password-reset assistance.
Submit electronic birth certifications accurately and promptly using the software prescribed by New Hampshire Vital Records.
Maintain Advance Directives.
Push X-ray images electronically to DHMC and burn images to CD as requested.
Retrieve patient records requested by staff or departments and retrieve and distribute records for Professional Practices review.
Receive and log new patient packets, notify appropriate departments, scan documents according to policy, and monitor the fax inbox.
Handle HIPAA-compliant requests involving warrants, subpoenas, guardianship, and designation of personal representatives.
Comply with New Hampshire and federal laws regarding release of information and privacy, as well as hospital policies, including STAT requests and Accounting of Disclosure reporting.
Maintain cooperative relationships with colleagues and handle difficult situations consistently and fairly.
Perform additional duties as assigned.
Adhere to facility values and service or standards of excellence.
Maintain a clean and orderly work area.
Operate and maintain familiarity with office equipment necessary to perform the duties.