Collections Manager - RCM

Vital Care Infusion Services•Dallas, TX

1d•Remote

About The Position

Vital Care is a U.S.-based pharmacy franchise business supporting locally owned infusion pharmacies and clinics. The Collections Manager manages reimbursement activities across multiple infusion and specialty pharmacy business units, including referral intake, authorizations, billing, and collections, depending on the area of responsibility. The role promotes outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely, successful payer reimbursement. Regulatory compliance is the foundation for revenue cycle policies and procedures. This position is full-time and remote. The salary range is $64,766–$80,957. Vital Care is an equal-opportunity employer and hires only individuals authorized to work in the United States who perform their work from within the United States.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.
Bachelor’s degree or equivalent work experience preferred.
Must be authorized to work in the United States and perform work from within the United States.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility; teams may include up to 60 people.
Allocate resources to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through one-on-one meetings and annual performance reviews, and provide counseling when needed to address performance.
Monitor payroll for accuracy and proper processing.
Serve as an escalation contact for supervisors and team members resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain Standard Operating Procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business needs and develop an effective team.
Perform other related duties as assigned.