Specialist II, RCM Collections

Grow Therapy

21h•$26 - $29•Remote

About The Position

Grow is seeking an experienced Specialist II, Collections, to support its mission of making mental health care more effective and accessible. The role helps ensure financial accuracy by working claim denials and resolving issues so claims are processed correctly. The Specialist identifies denial root causes and suggests upstream fixes within the revenue cycle management (RCM) process to reduce denial inflow, including making bulk corrections for claim denials affecting multiple clients with the same denial type. The role reports directly to the Supervisor, Collections, and works closely with four Collections Follow-up pods. It offers ownership and the opportunity to help optimize the Collections process. This is a fully remote, hourly, non-exempt position.

Requirements

Three years of medical billing experience.
Proficiency in multitasking and working across different systems.
Ability to learn new processes and follow appropriate steps to seek resolution.
Strong teamwork and collaboration skills, with the ability to promote a positive working atmosphere.

Nice To Haves

Experience at a startup in mental health or billing/collections.

Responsibilities

Research denied claims and find solutions.
Complete portal inquiries and/or make outbound calls to insurance representatives to investigate denial reasons.
Resubmit claims with errors using knowledge of CMS 1500 forms and a broad understanding of data, coding, and policy errors.
Draft appeals for relevant claim denials in accordance with medical policies for insurance carriers.
Ensure patient data in the software is correct and up to date, and contact the appropriate person about inconsistencies.
Prioritize claim denials based on the internal Claim Prio Model.
Flag root causes and craft suggested upstream fixes within the RCM process to reduce denial inflow.
Make bulk corrections to claim denials that affect multiple clients with the same denial type.

Benefits

Comprehensive medical, dental, vision, life, and disability coverage.
No-cost access to therapy through the Grow platform for US employees.
Retirement savings programs and equity opportunities.
Flexible time off, company-paid holidays, and a company-wide Winter Break.
Up to 18 weeks of paid parental leave and a new child stipend.
Dedicated weekly flexible time for self-care.
Annual wellness and development stipend.
Pre-tax commuter benefits for teammates working from a hub location.
Home workspace support and meal benefits tailored to remote and hub-based employees.
Wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts where available, and global travel assistance.