Collections Manager - RCM

Vital Care Infusion Services•Glendale, AZ

1d•Remote

About The Position

Vital Care is a U.S.-based pharmacy franchise business serving patients with chronic and acute conditions through locally owned infusion pharmacies and clinics. The Collections Manager manages reimbursement activities for multiple infusion and specialty pharmacy business units, with responsibilities that may include referral intake, authorizations, billing, and collections. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely, successful payer reimbursement. Regulatory compliance is a foundation for revenue cycle policies and procedures. This full-time, remote position requires at least 3–5 years of home infusion therapy experience and at least 5 years of management experience. A bachelor’s degree or equivalent work experience is preferred. The salary range is $64,766–$80,957.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on area of responsibility.
Manage resource allocation to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through one-on-one meetings and annual performance reviews; provide counseling when required to address performance.
Monitor payroll for accuracy and proper processing.
Resolve escalated complaints from franchise partners or patients.
Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance.
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching.
Tuition reimbursement.
Employee assistance programs for mental health, financial, and legal needs.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee referral program.