Collections Manager - RCM

Vital Care Infusion Services•Tucson, AZ

3d•$64,766 - $80,957•Remote

About The Position

The Collections Manager manages reimbursement activities for multiple infusion and specialty pharmacy business units, with a focus on referral intake, authorizations, billing, and collections based on the area of responsibility. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients, and develops effective teams to meet reimbursement goals. Regulatory compliance is foundational to revenue cycle policies and procedures. This full-time remote role includes managing multiple teams, allocating resources to meet KPIs, overseeing performance and payroll accuracy, resolving escalated complaints, maintaining standard operating procedures, and supporting staff development. The salary range is $64,766–$80,957.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams processing new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility; teams may include up to 60 people.
Allocate resources to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through one-on-one meetings, conduct annual performance reviews, and provide counseling when needed.
Monitor payroll for accuracy and proper processing.
Serve as an escalation point for supervisors and team members resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business needs and build an effective team.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance.
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching.
Tuition reimbursement.
Employee assistance programs for mental health, financial, and legal needs.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee referral program.