Collections Manager - RCM

Vital Care Infusion Services • Monroeville, PA

2d • $64,766 - $80,957 • Remote

About The Position

Vital Care is a U.S.-based pharmacy franchise business serving patients with chronic and acute conditions through locally owned infusion pharmacies and clinics. The Collections Manager manages reimbursement activities across multiple infusion and specialty pharmacy business units, including referral intake, authorizations, billing, and collections, according to the area of responsibility. The role fosters outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely and successful payer reimbursement. Regulatory compliance is the foundation for revenue cycle policies and procedures.

This full-time, remote position oversees multiple teams and supports staffing, resource allocation, performance, training, and operational procedures. The role requires at least 3–5 years of home infusion therapy experience and at least 5 years of management experience. A bachelor’s degree or equivalent work experience is preferred. The salary range is $64,766–$80,957.

Requirements

• At least 3–5 years of home infusion therapy experience.
• At least 5 years of management experience.
• Must be authorized to work in the United States and perform work from within the United States.
• Must accurately disclose current work location and work authorization status during the application and hiring process.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility; teams may include up to 60 people.
• Allocate resources to meet KPIs, monitor workload distribution, and assess staffing needs.
• Focus on meeting and exceeding financial and departmental metrics.
• Coach and mentor supervisors through one-on-one meetings and annual performance reviews, and provide counseling when needed.
• Monitor payroll for accuracy.
• Resolve escalated complaints from franchise partners or patients.
• Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
• Promote customer service through training, feedback, and staff mentoring.
• Audit team transactions for accuracy and compliance, and identify training opportunities.
• Interview and select staff to meet business needs and build an effective team.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans
• Flexible spending and health savings accounts
• Paid time off, personal days, and company-paid holidays
• Paid paternal leave
• Volunteerism days off
• Company-sponsored basic life insurance and long-term disability insurance
• Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
• 401(k) matching
• Tuition reimbursement
• Employee assistance programs for mental health, financial, and legal support
• Rewards programs offered by the medical carrier
• Professional development and growth opportunities
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed