Collections Manager - RCM

Vital Care Infusion Services•Tucson, AZ

2d•Remote

About The Position

The Collections Manager manages reimbursement activities for multiple infusion and specialty pharmacy business units, focusing on referral intake, authorizations, billing, and collections according to the area of responsibility. The role promotes outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely, successful payer reimbursement. Regulatory compliance is the foundation for revenue cycle policies and procedures. This position is full-time and remote. It is responsible for managing multiple teams and up to 60 people, allocating resources to meet KPIs, and maintaining financial and departmental performance. The role also supports supervisors through coaching and mentoring, serves as an escalation point for complaints, and creates and maintains standard operating procedures.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility.
Manage resource allocation to meet KPIs; track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and departmental metrics.
Conduct one-on-one coaching and mentoring with supervisors, provide annual performance reviews, and counsel employees when needed to address performance.
Monitor payroll for accuracy and proper processing.
Serve as an escalation agent for supervisors and team members resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.