RCFE RECEPTIONIST

NORTH EAST MEDICAL SERVICES•San Francisco, CA

12d•$31 - $31•Onsite

About The Position

The RCFE Receptionist provides customer service as the first point of contact for the facility, welcoming guests, answering and routing phone calls, directing visitors, and responding to questions about the facility and its care and services. The role maintains confidentiality, supports facility security and lobby coverage, and provides administrative support throughout the organization. It also handles resident-related coordination, mail, rent checks, appointments, records, and other administrative tasks, ensuring work is accurate, organized, and completed in a timely manner. The position requires completion of applicable training and criminal-record clearance before being present in the facility. It is classified as non-exempt under the Fair Labor Standards Act and is not an OSHA high-risk position.

Requirements

High school diploma or equivalent.
Customer service experience.
Maintain current First Aid certification.
Maintain current CPR or BLS certification.
Good physical and mental health.
Maintain a well-groomed, professional appearance.
Effective interpersonal and communication skills.
Strong organizational and leadership skills.
Good judgment and problem-solving ability.
Ability to understand and follow written and verbal directions.
Ability to establish and carry out priorities within established time frames.
Ability to work independently.
Strong attention to detail.
Excellent customer service skills.
Proficiency in typing and Microsoft Office.
Fluency in spoken and written English, including the ability to read English.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Submit fingerprints and an affidavit regarding criminal convictions for a Department of Social Services criminal-record review; approval is required before being present in the facility.

Nice To Haves

Experience providing direct care to the elderly.
Fluency in Chinese (Cantonese and/or Mandarin).
Fluency in other languages.

Responsibilities

Welcome visitors and direct them to their desired locations.
Maintain community security and cover the front lobby, ensuring residents do not leave the building unattended.
Require guests to sign in and out.
Answer calls professionally, route them to the appropriate people, and take and relay messages when voicemail is unavailable.
Communicate and interact effectively, provide stability, and act as a role model for residents and facility staff.
Respect each resident's rights, dignity, and individuality.
Respond to questions about the facility, care, and services.
Maintain current knowledge of resident status, census, personnel, and other relevant information.
Coordinate incoming and outgoing mail, including delivery to residents' mailboxes.
Keep the work area organized and the lobby tidy and welcoming.
Redirect residents to their rooms.
Receive and receipt rent checks and process them through the NEMS Accounting Department.
Create files for residents receiving Home Health Services and ensure each visit is documented.
Schedule resident appointments as directed.
Perform filing, auditing, faxing, and email tasks as needed.
Complete required training from the Department of Social Services, Community Care Licensing Division, Residential Care Facility for the Elderly regulations, and NEMS Assisted Living in a timely manner.
Provide facility tours as directed.
Assist with activity setup as directed.
Perform other duties as required by the manager or supervisor.