RCFE RECEPTIONIST

NORTH EAST MEDICAL SERVICES•San Francisco, CA

12d•$31 - $31•Onsite

About The Position

The RCFE Receptionist provides customer service and serves as the facility’s first point of contact, greeting visitors and answering calls. The receptionist directs guests to appropriate locations, helps maintain community security and the front lobby, protects confidentiality, and provides administrative support. The role ensures that administrative tasks are completed accurately, promptly, and to a high standard. The position supports residents and staff by responding to questions about the facility and its services, maintaining knowledge of resident and facility information, coordinating mail and appointments, and assisting with documentation and other administrative tasks. The receptionist may also provide facility tours and assist with activity setup as directed. This is a non-exempt position under the Fair Labor Standards Act and is not classified as an OSHA high-risk position. Fingerprinting and a criminal-record review are required by the Department of Social Services; approval must be obtained before being present in the facility.

Requirements

High school diploma or equivalent.
Customer service experience.
Maintain current First Aid certification.
Maintain current CPR or BLS certification.
Good physical and mental health.
Maintain a well-groomed, professional appearance.
Effective interpersonal and communication skills.
Strong organizational and leadership skills.
Good judgment and problem-solving ability.
Ability to understand and follow written and verbal directions.
Ability to establish and carry out priorities within established time frames.
Ability to work independently.
Strong attention to detail.
Excellent customer service skills.
Proficiency in typing and Microsoft Office.
Fluent English speaking, reading, and writing ability.
Submit fingerprints and an affidavit regarding criminal convictions for the required criminal-record review; obtain approval before being present in the facility.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Experience providing direct care to the elderly.
Fluency in Chinese (Cantonese and/or Mandarin).
Fluency in other languages.

Responsibilities

Greet visitors warmly, direct them to their destinations, and require guests to sign in and out.
Maintain community security and provide front-lobby coverage, ensuring residents do not leave the building unattended.
Answer and route phone calls professionally, and take and relay messages when voicemail is unavailable.
Communicate and interact effectively, provide stability, and serve as a role model for residents and facility staff.
Respect each resident’s rights, dignity, and individuality.
Respond to questions about the facility, care, and services.
Maintain current knowledge of resident status, census, personnel, and other relevant information.
Coordinate mail flow into and out of the facility and deliver mail to residents’ mailboxes.
Keep the work area organized and the lobby tidy and welcoming.
Redirect residents to their rooms.
Receive and receipt rent checks and process them through the NEMS Accounting Department.
Create files for residents receiving Home Health Services and ensure each visit is documented.
Schedule resident appointments as directed.
Perform filing, auditing, faxing, and emailing as needed.
Complete required training from the Department of Social Services, Community Care Licensing Division, Residential Care Facility for the Elderly Regulations, and NEMS Assisted Living in a timely manner.
Provide facility tours as directed.
Assist with activity setup as directed.
Perform other duties as required by the manager or supervisor.