RCC Eligibility Specialist - Case Manager

DFR•Crown Point, IN

7d•Onsite

About The Position

The Eligibility Specialist processes applications and completes case maintenance activities, including changes to cases in the State eligibility system. The role ensures client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures. The position also handles inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other community members. This position is on-site in Crown Point, Indiana. It includes an extensive training program and a 40-hour work week, Monday through Friday, 8:00 AM to 4:30 PM local time, with a 30-minute lunch. The position starts at $18 per hour and offers paid time off and benefits.

Requirements

High school diploma, GED, or equivalent certification.
Strong critical-thinking and problem-solving skills.
Ability to work on moderately difficult assignments and use judgment to resolve issues.
Ability to understand the implications of work and recommend solutions.
Accurate data-entry skills and ability to type at least 40 keystrokes per minute.
Strong interpersonal skills and ability to build positive relationships with customers and State Eligibility Consultants.
Attention to detail and excellent organizational, interpersonal, verbal, and written communication skills.
Ability to work comfortably in a fast-paced, deadline-oriented environment.
Ability to execute multiple complex tasks simultaneously.
Ability to work as a team member and independently.
Ability to remain in a stationary position for an extended period.
Ability to meet the physical requirements of the job, including frequent sitting and handling objects with the hands, and occasional standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Nice To Haves

Some college.
Experience with social services.
Indiana Eligibility experience.

Responsibilities

Apply eligibility rules and regulations when evaluating information submitted in support of initial or continuing eligibility determinations.
Check system interfaces and exchanges to verify customer information.
Assist in answering incoming calls from customers.
Attend meetings and trainings as requested and maintain current knowledge of programs and systems.
Contact customers to clarify eligibility information when necessary.
Communicate effectively and use an understanding of human behavior to foster positive interactions.
Educate customers on basic program services and eligibility requirements when appropriate.
Meet Quality Assurance and other key performance metrics.
Maintain current knowledge of project and corporate policies and procedures.
Verify data, review case information, and prepare it for case disposition by the State Eligibility Consultant.
Reprocess applications, including case repair and responses to missing-information requests, accurately and promptly.
Identify risks by escalating issues to management and routing technical issues to appropriate staff.
Meet all performance requirements associated with eligibility processes.
Perform other duties as assigned by management.