Rapid Rehousing and Transitional Housing Case Manager

The Gay & Lesbian Community Center of Southern Nevada•Las Vegas, NV

About The Position

The Case Manager provides intensive case management to youth ages 18–24 experiencing homelessness, helping them obtain and maintain stable housing through the Rapid Rehousing and Transitional Housing programs. The role includes individualized service planning, housing navigation, landlord coordination, referrals, crisis intervention, and ongoing support to promote housing stability and self-sufficiency. The Case Manager collaborates with team members, community partners, and service providers while ensuring program compliance and accurate documentation. The position also supports participants in transitional housing through life-skills coaching, goal setting, workshops, well-being sessions, and support groups. It involves maintaining confidential client records and required program documentation, conducting home visits and housing inspections, participating in case reviews and conferences, and representing the organization at housing-related community events. The role requires occasional evening and weekend availability, reliable transportation, and the ability to work in varied indoor and outdoor conditions.

Requirements

At least 2 years of case management experience, preferably working with youth experiencing homelessness; alternatively, an associate degree in a related field with 2 years of case management experience.
Proficiency in case management, individualized service planning, and ongoing client support.
Strong knowledge of the Housing First model, harm reduction principles, and trauma-informed care.
Expertise in housing navigation, including helping clients secure housing and understand lease agreements.
Strong advocacy, mediation, and conflict-resolution skills, including the ability to de-escalate tense situations.
Experience applying trauma-informed care and harm reduction strategies to support clients with complex needs and promote stability and autonomy.
Cultural competency and the ability to work inclusively and respectfully with diverse populations.
Excellent interpersonal communication skills and the ability to build trust and positive relationships with clients and partners.
Strong problem-solving and critical-thinking skills to address challenges, adapt to changing client needs, and make informed decisions.
Strong organizational skills to manage multiple tasks, deadlines, and client records.
Proficiency in Microsoft Office, Google Workspace, and data management systems such as HMIS.
Must pass a LiveScan fingerprint-based background check and drug screening.
Reliable transportation for meetings, client visits, and other professional commitments.
Ability to work occasional evenings and weekends based on program needs.
Ability to sit for prolonged periods and work at a computer.
Ability to lift up to 15 pounds.
Ability to work outdoors in extreme weather conditions or indoors with loud noises.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Sociology, or a related field.
Lived experience with homelessness, housing instability, or navigating social services.
Experience supporting individuals in transitional or rapid rehousing programs.

Responsibilities

Provide intensive case management, ongoing support, crisis intervention, and life coaching to youth experiencing homelessness.
Conduct client intakes and assessments, determine Rapid Rehousing program eligibility, and complete required documentation, including HMIS records.
Develop Individual Success Plans with clients and revise them weekly to reflect progress and goals.
Help clients locate housing, complete applications, and understand lease agreements.
Mediate and advocate with landlords and neighbors regarding housing-related issues.
Refer clients to employment, education, mental health, financial assistance, and other services.
Conduct home visits to monitor progress, housing stability, and goal achievement.
Support transitional housing participants through life-skills coaching, goal setting, and access to resources.
Participate in case conferences with team members and community partners to review progress, address challenges, and develop strategies.
Identify and secure private-market housing options that meet client needs.
Build and maintain relationships with landlords, property managers, and community organizations; educate landlords on program requirements and help address potential issues.
Conduct habitability and lead-based paint inspections to ensure housing compliance.
Maintain accurate, confidential client records in accordance with program and regulatory standards.
Document client interactions, progress notes, outcomes, critical incidents, and follow-up actions in systems such as HMIS and EHR.
Monitor program outputs and complete documentation required for external grants and reporting.
Prepare and present cases at weekly case review meetings and facilitate Client Success Planning Meetings with clients and their support circles.
Develop and facilitate life-skills workshops, well-being sessions, and support groups.
Engage clients in transition planning and goal setting to promote self-sufficiency.
Participate in team meetings, case conferences, and training sessions.
Collaborate with community partners, service providers, and faith-based organizations to connect clients with resources.
Attend housing-related community events and represent the organization in collaborative efforts addressing homelessness.
Maintain punctuality and consistency for assigned shifts, meetings, and community events.
Help ensure apartment cleanliness and safety and provide crisis intervention as needed.
Attend required agency and external trainings, seminars, or conferences related to working with youth.
Perform other program duties as assigned by the Director of Housing and Integrated Health.