RAP UNIT SUPERVISOR

City of New York • New York, NY

1d • $60,275 - $69,316

About The Position

The Rental Assistance Program (RAP) Unit Supervisor is an Associate Benefits Opportunity Specialist I (ABOS I) in the Housing Services Administration of New York City’s Human Resources Administration. Under the direction of an Associate Benefits Opportunity Specialist II, the position supervises Benefits Opportunity Specialists who review eligibility and recommend approval or renewal of CityFHEPS subsidies for program participants. The role oversees rental assistance subsidy operations, including eligibility reviews, landlord and broker payments, lease signings, subsidy renewals, and tenant transfer requests. The position also responds to service and information requests from landlords, tenants, and community advocates.

Applicants must be permanent in the Benefits Opportunity Specialist title for at least one year or permanent in the Associate Benefits Opportunity Specialist title. This is a provisional appointment. When an examination becomes available in the Associate Benefits Opportunity Specialist title, the appointee must take and pass it to remain in the title.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The salary range is $60,275 to $69,316.

Requirements

• Must be permanent in the Benefits Opportunity Specialist (BOS) title for at least one year, or permanent in the Associate Benefits Opportunity Specialist (ABOS) title.
• For the provisional appointment, must take and pass the examination when it becomes available in the ABOS title to remain in that title.
• One qualifying pathway is a four-year high school diploma or equivalent and three years of full-time satisfactory experience working directly in social/human services or a related setting providing client services, employment planning/counseling involving job development, skills assessment, and employment placement, or other economic opportunity programming.
• Another qualifying pathway is a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
• Another qualifying pathway is a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience in the qualifying social/human services or related work described in the qualifications.
• College credit from an accredited college may substitute for qualifying experience at a rate of 60 semester credits for 9 months of experience; all candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in qualifying social/human services work.

Responsibilities

• Supervise Benefits Opportunity Specialists who verify tenant or landlord eligibility for Rental Assistance Unit Subsidy Programs.
• Issue check requests for brokers and landlord payments for Rental Assistance Subsidy Programs.
• Approve lease signings with tenants and landlords, including providing keys and signed leases.
• Troubleshoot issues raised by tenants, landlords, lawyers, advocates, and legal aid through review conferences to achieve resolutions.
• Ensure Rental Assistance Unit Subsidy Program payments to landlords and brokers are made in a timely manner.
• Oversee annual renewals of Rental Assistance Program subsidies.
• Review tenant information data entries for federal funds in federal databases and use related program and agency databases.
• Recommend new subsidy certificates for tenants requesting transfers, including requests related to landlord issues or uninhabitable apartments.
• Respond to information and service requests from Rental Assistance Program landlords, tenants, and community advocates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED