Rap Unit Supervisor
About The Position
The Associate Benefits Opportunity Specialist I (ABOS I) supervises a team of Benefits Opportunity Specialists responsible for reviewing eligibility and recommending approval or renewal of CityFHEPS subsidies. The position is within the Rental Assistance Program (RAP) and supports rental assistance subsidy programs administered by the Human Resources Administration’s Housing Services Administration. This is a provisional appointment. Candidates must be permanent in the Benefits Opportunity Specialist title for at least one year or permanent in the Associate Benefits Opportunity Specialist title. If an exam becomes available in the ABOS title, the appointee must take and pass it to remain in that title. The role oversees eligibility verification, payment processing, lease signings, subsidy renewals, and related data entry. The supervisor also addresses concerns raised by tenants, landlords, lawyers, advocates, and legal aid through review conferences and other service channels. The scheduled hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.
Requirements
- Must be permanent in the Benefits Opportunity Specialist title for at least one year, or permanent in the Associate Benefits Opportunity Specialist title.
- One qualifying pathway is a four-year high school diploma or equivalent and three years of full-time satisfactory experience working directly in social or human services or a related setting providing client services, employment planning/counseling, or other economic opportunity programming.
- A baccalaureate degree from an accredited college plus 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist is an alternate qualification pathway.
- A baccalaureate degree from an accredited college plus 18 months of full-time satisfactory experience in the specified social/human services or related work is an alternate qualification pathway.
- College credit from an accredited college may substitute for qualifying work experience at a rate of 60 semester credits for 9 months of experience; all candidates must have at least 18 months of qualifying full-time experience.
- If an examination becomes available in the ABOS title, the appointee must take and pass it to remain in that title.
Responsibilities
- Supervise Benefits Opportunity Specialists who verify tenant or landlord eligibility for Rental Assistance Unit subsidy programs.
- Issue check requests for brokers and landlord payments for rental assistance subsidy programs.
- Approve lease signings with tenants and landlords for new residences, including providing keys and signed leases.
- Troubleshoot issues raised by tenants, landlords, lawyers, advocates, and legal aid through review conferences to achieve resolutions.
- Ensure landlord and broker payments are made in a timely manner and oversee annual renewals of Rental Assistance Program subsidies.
- Review tenant information entered for federal funds in federal databases and use other program and agency databases.
- Recommend new subsidy certificates for tenants requesting transfers for reasons such as landlord issues or uninhabitable apartments.
- Respond to requests for information and services from Rental Assistance Program landlords, tenants, and community advocates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
