RAP TEAM LEADER
About The Position
The Human Resources Administration (HRA), within the New York City Department of Social Services, is recruiting two Associate Benefits Opportunity Specialist II employees to serve as Rental Assistance Program (RAP) Team Leaders. The position is in the Housing Services Administration, which oversees housing stability and rehousing efforts and administers rental assistance, housing supply, and placement programs. The role supports efforts to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing. Applicants must hold the permanent civil service title of Associate Benefits Opportunity Specialist. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.
Requirements
- Must be permanent in the Associate Benefits Opportunity Specialist civil service title.
- One qualifying route is a four-year high school diploma or equivalent and three years of full-time satisfactory experience directly in social/human services or a related setting, providing client services or employment planning/counseling involving job development, skills assessment, employment placement, or other economic opportunity programming.
- Another qualifying route is a bachelor's degree from an accredited college and 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
- Another qualifying route is a bachelor's degree from an accredited college and 18 months of full-time satisfactory experience in the qualifying social/human services or related work described in the first route.
- Accredited college credit may substitute for qualifying work experience at 60 semester credits for nine months of experience; all candidates must still have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in qualifying social/human services work.
Responsibilities
- Review case reports and ensure cases are approved timely.
- Develop unit goals and objectives.
- Monitor staff productivity.
- Organize and arrange daily schedules for office staff.
- Assist in person with clients and landlords.
- Manage a group of first-level supervisors.
- Ensure staff work within federal guidelines.
- Train subordinate staff.
- Provide performance evaluations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
