Rap Team Leader
About The Position
The Human Resources Administration (HRA) is recruiting two Associate Benefits Opportunity Specialist II employees to function as Rental Assistance Program (RAP) Team Leaders within the Housing Services Administration. Housing Services Administration oversees housing stability and rehousing efforts, including rental assistance, housing supply, and placement programs that help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across New York City. Applicants must be permanent in the Associate Benefits Opportunity Specialist civil service title. The RAP Team Leader supervises staff and first-level supervisors, ensuring case reports are reviewed and cases are approved on time. The role includes setting unit goals, monitoring productivity, arranging daily office schedules, assisting clients and landlords in person, ensuring staff follow federal guidelines, training subordinate staff, and providing performance evaluations. The schedule is Monday through Friday, 9 a.m. to 5 p.m.
Requirements
- Applicants must be permanent in the Associate Benefits Opportunity Specialist civil service title.
- One qualification pathway: a four-year high school diploma or educational equivalent and three years of full-time satisfactory experience working directly in social/human services or a related setting providing client services; employment planning/counseling involving job development, skills assessment, and employment placement; or other economic opportunity programming.
- Alternative qualification pathway: a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
- Alternative qualification pathway: a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience of the type described in the first pathway.
- College credit from an accredited college may substitute for the specified experience at a rate of 60 semester credits for 9 months of work experience.
- All candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing the specified social/human services work.
Responsibilities
- Review case reports and ensure cases are approved timely.
- Develop unit goals and objectives.
- Monitor staff productivity.
- Organize and arrange daily schedules for staff in the office.
- Assist clients and landlords in person.
- Manage a group of first-level supervisors.
- Ensure staff work within federal guidelines.
- Train subordinate staff.
- Provide performance evaluations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
