Ramp Service Supervisor

Worldwide Flight Services, Inc.•Las Vegas, NV

About The Position

The Ramp Service Supervisor oversees and coordinates ramp services operations, ensuring compliance with safety, security, and company standards. The role manages staffing, training, and performance, including hiring, coaching, and disciplinary actions. The supervisor maintains communication with airport officials and customers, monitors work quality, enforces TSA regulations, and ensures budgetary adherence. The position promotes a respectful and equitable work environment while upholding operational excellence.

Requirements

High school diploma or GED.
2–3 years of experience in ramp operations or ground handling.
Ability to read, write, speak, and understand English.
Strong leadership, communication, and problem-solving skills, with knowledge of ramp operations.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Must have and maintain a valid U.S. driver's license.
Ability to hold and maintain an Airport Badge.

Nice To Haves

Prior leadership or supervisory experience.
Strong team management and problem-solving skills.
Strong verbal and written skills to resolve issues quickly.
Knowledge of FAA, TSA, and airline regulations.
Ability to multitask under pressure in a fast-paced environment.
Ability to write routine reports and correspondence.
Understanding of passenger and airline service expectations.

Responsibilities

Manage, coordinate, and control airport activities for ramp services functions.
Monitor the quantity and quality of work performance within assigned areas.
Direct personnel and oversee staffing requirements, providing input on hiring, training, coaching, counseling, and termination of subordinates.
Ensure compliance with company rules, standards, and contractual agreements.
Monitor and enforce budgetary controls and manning requirements.
Communicate with Airport Board officials and individual customers as needed.
Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations.
Maintain operations in compliance with corporate security programs and TSA regulations.
Conduct required company audits to ensure continuity and compliance.
Implement and clarify the site-specific security plan, ensuring all staff have proper ID badges.
Promote a respectful and equitable work environment for employees, customers, vendors, and third parties.
Ensure staff follow safety and operational standards, and address passenger or operational concerns professionally.
Coordinate with all departments to meet operational needs, including catering, fueling, and maintenance.
Represent the company in assigned capacities.
Regularly report to work and meet job expectations.
Apply analytical, mathematical, and problem-solving abilities.
Interpret technical instructions and adapt to abstract and concrete challenges.