Ramp Supervisor

Menzies Aviation Careers•Albuquerque, NM

About The Position

The Ramp Supervisor supervises the unloading and loading of luggage, freight, and cargo on and off commercial aircraft. The role also involves driving and operating small specialized commercial vehicles, moving cargo and baggage between aircraft and airport facilities, and supporting safe, organized ramp operations. The position requires heavy lifting, pushing, pulling, bending, and stretching, as well as working in all weather conditions and on variable shifts, including weekends and holidays. The supervisor oversees lead agents and allocates ramp-agent resources. The role includes mentoring and training employees, conducting shift briefings, completing shift reports and timecards, assisting with baggage handling, and supporting personnel matters such as performance appraisals, discipline, complaints, and problem resolution. The role also requires interpreting aircraft loading and safety documentation and complying with company safety, security, quality, and substance-misuse policies. Menzies Aviation describes its operations as providing time-critical logistics services at more than 300 locations in 65 countries across six continents. The company states that it is an equal opportunity employer and seeks to create an inclusive working environment.

Requirements

Prior ramp or airline experience is required.
Must be at least 18 years of age.
Must possess a valid U.S. driver’s license with a clean driving record.
Must pass a pre-employment drug screen and all pre-employment testing.
Must be able to proficiently read, write, and speak English.
Must be comfortable lifting 70 pounds repetitively.
Must be comfortable working in all weather conditions.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must pass an FBI background check and obtain a U.S. Customs Seal.
Must have a high school diploma or GED.
Must read and sign the Station Quality Manual, Emergency Response Procedures Manual, and Station Security Manual.

Responsibilities

Supervise lead agents and allocate ramp-agent resources as needed.
Supervise the unloading and loading of luggage, freight, and cargo on and off commercial aircraft.
Move cargo and baggage between aircraft, airport terminals, air cargo facilities, and other aircraft.
Ensure ramp personnel adhere to established company safety regulations.
Mentor employees and provide training to new employees.
As needed, interview, hire, and train employees; appraise performance; reward and discipline employees; address complaints; and resolve problems involving violations of company policy.
Complete shift reports and sign timecards.
Assist in preparing performance evaluation forms.
Prepare disciplinary incident and/or termination reports.
Assist in the baggage handling area.
Conduct shift briefings to ensure staff are organized and informed.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Drive and operate small specialized commercial vehicles and other motorized equipment.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace health and safety rules or procedures.
Report significant deficiencies in products, materials, and documents.
Suggest improvements to working practices, especially those related to safety and security.
Read and sign the Station Quality Manual, Emergency Response Procedures Manual, and Station Security Manual.