Ramp Service Agent

Worldwide Flight Services, Inc. • Seatac, WA

4d • Onsite

About The Position

The TWU Cargo Ramp Service Agent loads and unloads cargo on and off aircraft and transports cargo between terminals and aircraft. The role includes aircraft marshalling, ground service functions, and operation of ground support equipment. The employee must maintain a secure work environment, comply with the WFS site security plan, and report security breaches, suspicious occurrences, or non-compliance. This position is covered by a collective bargaining agreement requiring membership in the Transport Workers Union and payment of union dues.

Requirements

• High school diploma or GED equivalent.
• Ability to lift and handle heavy baggage and cargo, including loads of 50 pounds or more.
• Valid driver's license that must be maintained throughout employment.
• Strong communication skills for coordinating with team members and flight crews.
• Flexibility to work varied shifts, including weekends, holidays, and nights.
• Basic mechanical aptitude for operating ground support equipment.
• Ability to pass background checks and comply with airport security regulations.
• Attention to detail and commitment to safety protocols.
• Fluent ability to read, write, and speak English.
• Must join the Transport Workers Union and pay union dues under the collective bargaining agreement.

Nice To Haves

• Previous experience in aviation or ground handling operations.
• Familiarity with aircraft types and airport layout.
• Knowledge of airport safety regulations and protocols.
• Experience operating ground support equipment such as tugs, belt loaders, and forklifts.
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent teamwork and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer skills for completing paperwork and using scheduling systems.
• Strong customer service orientation and a positive attitude toward passenger interactions.

Responsibilities

• Marshal aircraft upon arrival and departure.
• Load and unload cargo on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders and tugs, to transport cargo between the terminal, warehouse, and aircraft.
• Perform ground service functions, including connecting or removing ground power and ground start units and providing water service.
• Perform aircraft pushback, wing walking, and related guide man functions.
• Maintain a secure work environment and comply with the WFS site security plan.
• Remain aware of staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance.

Benefits

• Access earned pay in advance through the DailyPay app.
• On-the-spot recognition awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full- and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED