Ramp Service Agent

Grant Aviation • Unalaska, AK

3d

About The Position

Grant Aviation is an Alaskan regional air carrier that has served rural Alaska since 1971. The company provides scheduled passenger, cargo, and mail transportation, as well as air ambulance and charter services. It employs approximately 400 people and is committed to providing safe, friendly, and reliable service while respecting its customers, employees, and communities.

The Ramp Service Agent assists with customer service and passenger needs, handles cargo and mail shipments, operates material handling equipment, and completes reports and computer data entry. The role involves customer interaction in person, by email, and by telephone, and may include other duties assigned by management. Candidates must be able to work shifts that include nights and weekends, lift 70 pounds, work in the United States, and pass a 10-year background check. Candidates may also be subject to pre-employment background checks and drug testing.

Requirements

• Interact with customers in a friendly and positive manner.
• Perform basic computer functions and operations.
• Lift 70 pounds.
• Operate a telephone, email, and internal-based programs.
• Operate material handling equipment such as forklifts.
• Have effective verbal and written communication skills.
• Use Microsoft Office and be able to learn and master new computer programs.
• Work shifts that include nights and weekends.
• Pass a 10-year background check and be authorized to work in the United States.
• May be subject to pre-employment background checks and drug testing.

Responsibilities

• Assist with customer service issues.
• Assist passengers with special needs.
• Operate material handling equipment such as forklifts.
• Receive, process, store, and load or unload cargo.
• Process inbound and outbound mail shipments.
• Process various reports and perform computer data input.
• Interface with customers in person, by email, or over the phone.
• Complete other duties as required by management.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed