Ramp /Passenger Services Agent

Worldwide Flight Services, Inc. • Great Falls, MT

10d • Onsite

About The Position

The Airline Services Agent supports both ramp operations and passenger services at the airport. The role includes loading and unloading baggage and cargo, marshaling aircraft, operating ground support equipment, and assisting passengers with check-in, boarding, ticketing, baggage handling, and customer inquiries. The agent follows safety and airport security regulations and helps ensure smooth, efficient airport operations.

This part-time position pays $17.00 per hour. It requires a high school diploma or GED, a valid driver’s license, and at least one year of customer service or related experience. The position is covered by a Transport Workers Union collective bargaining agreement, which requires joining the union and paying dues.

Requirements

• High school diploma or GED equivalent.
• Hold and maintain a valid driver’s license throughout employment.
• At least one year of experience in customer service or a related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 pounds.
• Basic computer proficiency, including data entry and use of relevant software.
• Ability to pass background checks and comply with airport security requirements.
• Fluency in speaking, reading, and writing English.
• Ability to lift, push, pull, and carry baggage or cargo up to 50 pounds regularly and occasionally up to 75 pounds.
• Frequent standing, walking, and moving throughout an airport terminal or warehouse.
• Ability to bend, kneel, stoop, and climb stairs as needed.
• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow.
• Manual dexterity for handling documents, operating computers, and using two-way radios.
• Ability to remain on one’s feet for extended periods, up to eight hours or more during shifts.
• Clear vision and hearing to monitor flight information, respond to passengers, and ensure safety compliance.
• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins.
• Ability to work in noisy environments, including areas near aircraft engines and ground support equipment.
• Joining the Transport Workers Union and paying union dues, as required by the collective bargaining agreement.

Nice To Haves

• Previous experience in an airport, airline, or logistics environment.
• Knowledge of ticketing, reservations, and fare calculation systems.
• Experience handling lost-and-found procedures or baggage claims.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced, high-pressure environment.
• Knowledge of international shipping and airfreight documentation.
• Proficiency in a second language for assisting international travelers.
• Strong conflict-resolution and problem-solving abilities.

Responsibilities

• Load and unload baggage and cargo from aircraft safely and efficiently.
• Marshal aircraft to and from gates using hand signals and communication equipment.
• Operate ground support equipment, including tugs, belt loaders, and forklifts.
• Conduct pre- and post-flight safety inspections of equipment and ramp areas.
• Coordinate with flight crews, ground control, and team members.
• Fill aircraft water tanks and ensure proper servicing levels.
• Handle baggage claims and transfers, ensuring baggage is delivered to connecting flights accurately.
• Maintain a clean and organized ramp area while following safety protocols.
• Complete required flight paperwork, including weight and balance reports.
• Assist during emergencies, including equipment failures and medical incidents.
• Work in varying weather conditions and report safety hazards while following airport safety and security regulations.
• Make reservations, issue tickets and itineraries, and compute passenger fares.
• Handle baggage check-in, collect excess baggage charges, and provide travel information.
• Assist passengers at boarding gates, check ticket validity, and process boarding procedures.
• Manage arrangements for passengers with reservations and standby travelers, including their luggage.
• Determine flight close-out times and complete flight documentation accurately.
• Complete post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost-and-found activities, trace lost articles, update passengers, and return found items.
• Process claims for lost or damaged baggage, settle minor claims when appropriate, and forward larger claims to appropriate personnel.

Benefits

• Access to earned pay in advance through the DailyPay app.
• Flight benefits.
• Paid training.
• On-the-spot recognition awards through the Awardco platform, including gift cards.
• Multiple medical care options for full-time and part-time employees.
• Travel discounts, pet insurance, and discount shopping.
• Wellness programs.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED