Line & Ramp Services Agent

Jet Aviation•Teterboro, NJ

3d•$23 - $24•Onsite

About The Position

Jet Aviation is hiring a Line & Ramp Services Agent for its on-site, concierge-style Fixed Base Operator (FBO) in Teterboro, New Jersey. The role supports aircraft, crews, and passengers by carrying out safe and precise airport ground operations and delivering attentive customer service. The agent works with clients, passengers, crew, and other team members in a fast-paced, dynamic environment, supported by safety, training, operations, and management resources. The operation runs 24 hours a day, seven days a week. The initial assignment is B Shift, 11:00 p.m. to 7:00 a.m., though schedules may change according to business needs. Training is expected to last approximately four to six weeks, and hours during training may differ from the assigned shift. The position pays $23.00–$24.00 per hour, with a performance-based bonus potential of up to 5% of annual salary. Overtime is paid for hours over 40 in a week. The work involves aircraft fueling and defueling, towing, marshalling, use of ground support equipment, passenger and crew assistance, facility and equipment upkeep, and outdoor groundskeeping. It is an active, on-the-move role requiring work outdoors in varying weather and the ability to meet the stated physical demands. Selected candidates must pass pre-employment requirements.

Requirements

High school diploma, GED, or equivalent education.
Valid driver’s license and a strong sense of responsibility.
Basic English communication skills at B1 level or above.
Courteous, respectful attitude and reliable work ethic.
Willingness to work flexible hours and adapt to operational needs.
Ability to handle the demands of an active, on-the-move role.
Strong attention to quality and customer service.
Ability to remain calm under pressure.
Enjoyment of outdoor work and pride in doing tasks correctly.

Nice To Haves

At least one year of mechanical experience is preferred.
Direct line and ramp experience is preferred but not required.

Responsibilities

Refuel and defuel aircraft while following aircraft-specific fueling requirements.
Provide towing and disconnecting services for aircraft.
Use hand signals to guide aircraft during arrivals and departures.
Operate ground support equipment, including ground power units for aircraft starts and power, and lavatory carts and related emptying procedures.
Communicate with employees and crew using radios to support operations and customer service.
Assist with aircraft services such as ice, coffee, catering, and other necessary items.
Transport customers and pilots to and from aircraft, hotels, restaurants, and other airport locations using a courtesy van or bus.
Assist passengers and crews with luggage, transportation, and amenities.
Assist with aircraft and hangar cleaning as needed.
Maintain facilities, equipment, and supplies for safety, quality, and cleanliness.
Perform general groundskeeping, including grass cutting, weeding, picking up paper and trash, and general housekeeping.
Follow safety procedures and promptly report hazards or issues.
Perform other duties as assigned.

Benefits

Base hourly pay and overtime pay for hours over 40 in one week.
Holiday pay and paid time off, including three floating holidays.
401(k) with a dollar-for-dollar company match up to 6%.
General Dynamics employee discounts.
Medical, dental, and vision insurance options for employees and eligible family members.
Paid sick time.
Employee Assistance Program.
Wellness programs and health awards.
Annual merit increase opportunity.
Annual performance bonus potential of up to 5%.
Tuition reimbursement for approved continuing education.
Health savings and flexible spending accounts.
Short-term and long-term disability insurance.
Life insurance.
Generous paid time off.