Ramp/Passenger Service Agent

Worldwide Flight Services, Inc.•Rockford, IL

22h•Onsite

About The Position

The Ramp/Passenger Service Agent supports ramp operations and passenger services at the airport. The role involves loading and unloading baggage and cargo, marshaling aircraft, operating ground support equipment, and assisting passengers with check-in, boarding, ticketing, baggage handling, and inquiries. The agent follows safety and airport regulations and provides customer service to support efficient airport operations. This part-time position pays $19.00 per hour and is covered by a Transport Workers Union collective bargaining agreement, which requires joining the union and paying union dues. The role involves working varied shifts, including weekends, holidays, and nights, and in a range of weather and airport conditions.

Requirements

High school diploma or GED equivalent.
Valid driver's license, maintained throughout employment.
At least 1 year of experience in customer service or a related field.
Ability to work varied shifts, including weekends, holidays, and nights.
Strong verbal and written communication skills.
Ability to lift and handle baggage weighing up to 50 lbs.
Basic computer proficiency, including data entry and use of relevant software.
Familiarity with airport regulations and procedures.
Ability to pass background checks and comply with airport security requirements.
Fluency in spoken and written English.
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow.
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs.
Frequent standing, walking, and movement throughout an airport terminal or warehouse.
Ability to bend, kneel, stoop, and climb stairs as needed.
Manual dexterity for handling documents, operating computers, and using two-way radios.
Ability to remain on one's feet for extended periods, up to 8 hours or more during shifts.
Clear vision and hearing to monitor flight information, respond to passengers, and ensure safety compliance.
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins.
Ability to work in noisy environments, such as near aircraft engines and ground support equipment.
Must join the Transport Workers Union and pay union dues under the applicable collective bargaining agreement.

Nice To Haves

Previous experience in an airport, airline, or logistics environment.
Knowledge of ticketing, reservations, and fare calculation systems.
Experience handling lost and found procedures or baggage claims.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced, high-pressure environment.
Knowledge of international shipping and airfreight documentation.
Proficiency in a second language for assisting international travelers.
Strong conflict resolution and problem-solving abilities.

Responsibilities

Load and unload aircraft baggage and cargo efficiently and safely.
Marshal aircraft to and from gates using hand signals and communication equipment.
Operate ground support equipment, including tugs, belt loaders, and forklifts.
Conduct pre- and post-flight safety inspections of equipment and ramp areas.
Coordinate with flight crews, ground control, and team members.
Fill aircraft water tanks and ensure appropriate servicing levels.
Handle baggage claims and transfers, ensuring baggage is delivered to connecting flights.
Maintain a clean and organized ramp area while following safety protocols.
Complete flight paperwork, including weight and balance reports.
Assist with emergencies such as equipment failures or medical incidents.
Follow airport safety and security regulations and report hazards.
Make reservations, issue tickets and itineraries, and compute passenger fares.
Check in baggage, collect excess baggage charges, and provide travel information.
Assist passengers at boarding gates, check ticket validity, and process boarding.
Manage arrangements for passengers with reservations and standby travelers, including their luggage.
Determine flight close-out times and complete flight documentation accurately.
Complete post-departure procedures, including invalidating tickets and finalizing reports.
Trace lost articles, update passengers, and return found items.
Process claims for lost or damaged baggage, settle minor claims on the spot, and forward larger claims to appropriate personnel.