Passenger Service Agent

Menzies Aviation Careers • Boise, ID

4d

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role involves passenger check-in and boarding support for international and domestic travel, including charter flights, and may require connecting or disconnecting jetways or stairs and making arrival and departure announcements. The work is performed both indoors and outdoors in all weather conditions, with variable shifts that include weekends and holidays. Employees are responsible for taking reasonable care of their own and others’ health, safety, and wellbeing and following workplace safety information, training, and procedures. The company maintains a safe working environment and prohibits alcohol and drug misuse, enforcing its substance misuse policy through regular testing.

Requirements

• Must be at least 18 years of age.
• One year of customer service experience.
• High school diploma or GED.
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal, if applicable.
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts, including weekends and holidays.
• Must be comfortable working indoors and outdoors in all weather conditions.
• Able to continuously lift, push, and pull up to 70 lbs.

Responsibilities

• Check in passengers using computerized systems for international and domestic travel.
• Assign passenger seats.
• Verify documentation for international and domestic flights.
• Ensure passengers receive the correct boarding passes for assigned charter flights.
• Verify tickets and seat reservations.
• Match the passenger manifest to the onboard count.
• Assist with requirements of various governmental agencies.
• Connect and disconnect jetways or stairs as necessary.
• Announce arrivals and departures as necessary.
• Take reasonable care of personal and others’ health, safety, and wellbeing, and follow workplace safety information, training, and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED