Passenger Service Agent
About The Position
The Customer Service Agent checks in passengers at flight ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with airport-related issues. The role also involves hosting self-service kiosks, interpreting identification labels and baggage and cargo routing tags, and keeping check-in, lobby, gate, and baggage work areas organized and functional. The agent must follow Menzies Aviation’s uniform guidelines and codes of conduct, maintain a positive and helpful attitude, and fulfill workplace safety, security, wellbeing, and compliance responsibilities.
Requirements
- Apply common-sense understanding to carry out written, oral, or diagram-form instructions.
- Have computer skills to use computer-based systems for primary job duties.
- Read, write, and speak English proficiently.
- Have excellent communication skills.
- Maintain a positive, upbeat, can-do attitude and remain calm under pressure.
- Be able to stand for long periods at ticket counters and gate check-in areas.
Responsibilities
- Assist passengers with check-in, document verification, gate information, baggage claims, and other airport issues.
- Host self-service kiosks and verify passenger documents before aircraft boarding.
- Interpret identification labels and baggage and cargo routing tags.
- Keep check-in, lobby, gate, and baggage work areas organized and functional.
- Make announcements, check baggage, and assign seats in the gate area.
- Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided training and workplace rules and procedures.
- Follow the company’s uniform guidelines and codes of conduct.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
