Radiology Scheduler

Stony Brook University•Town of Brookhaven, NY

24d•Onsite

About The Position

At Stony Brook Medicine, the Radiology Scheduler is responsible for daily scheduling of patients and exams for Radiology and the Vascular Lab using hospital-approved scheduling systems, including RIS Scheduling and Cerner Enterprise Wide Scheduling (EWS). The role includes insurance authorizations and coordinating scheduling and service needs. The position works with patients, physicians, staff, and other departments to coordinate appointments and support patient flow. It also requires maintaining confidentiality, following department policies, and completing required training.

Requirements

Associate’s degree and at least 1 year of customer service experience in a medical or healthcare setting; alternatively, at least 2 years of customer service experience in a medical or healthcare setting in lieu of a degree.
Critical-thinking and problem-solving skills, with excellent organizational skills.
Ability to multitask and pay close attention to detail.
Ability to work efficiently as a team member.
Superior written and expressive communication skills.
Prior to starting, successfully complete a pre-employment physical examination and obtain medical clearance from Stony Brook Medicine Employee Health Services.
Prior to starting, complete an electronic reference check with at least three professional references.
Prior to starting, successfully complete a 4-panel drug screen and meet regulatory requirements for pre-employment screenings.
Provide copies of any required New York State licenses or certificates before starting.

Nice To Haves

Radiology experience.
Knowledge of hospital computer systems, including RIS and Cerner EWS.
Knowledge of insurance and managed-care requirements.

Responsibilities

Coordinate high-volume, complex linked scheduling for various appointment types in RIS and the EWS scheduling book for Radiology.
Ensure patient appointments, including pre-admission testing and referring-physician follow-ups, are coordinated and tracked.
Reschedule pre-admission testing appointments and exams to maintain patient flow.
Provide patients with exam instructions, such as fasting requirements, directions, and earlier arrival times.
Promote patient compliance with appointments; monitor and follow up on no-shows and escalate compliance issues.
Frequently reschedule and re-coordinate patient exams, pre-admission testing, and appointments in the main OR and pediatric procedure scheduling books.
Coordinate with hospital and outside physicians, and disseminate relevant information to patients and staff.
Review patient EMRs for exam prescriptions, authorizations, pending authorizations, and scheduling notes.
Create encounters for anesthesia and pediatric appointments.
Communicate with supervisors and technicians about protocol changes or equipment upgrades that affect exam scheduling.
Answer scheduling-queue calls courteously and promptly; make outbound calls; receive physician orders by email and fax.
Obtain required pacemaker forms from referring physicians’ offices within 30 days of an exam and obtain a replacement form if an appointment is rescheduled beyond the form’s validity.
Use websites to order Nuclear Medicine dosages for exams.
Identify patients with financial needs and facilitate referrals to the financial navigation team.
Use Radiology and hospital managed-care guides to determine whether insurance is par or non-par, and advise patients about authorization needs before exams.
Use the refer-a-patient website to transfer patient information accurately to the CPMP department for authorizations for Stony Brook Hospital and offsite locations.
Navigate the Radiology scheduling pool, process orders, and prioritize exam urgency.
Respond to inquiries, take messages, and forward matters to the appropriate area for resolution.
Use translator services to schedule appointments and arrange interpretation services for patients’ arrival to the department.
Maintain adequate office supplies and an organized, clean workspace; maintain a professional appearance and adhere to department policies and procedures.
Communicate hardware or software issues to the Radiology IT department.
Maintain strict confidentiality and follow HIPAA guidelines and regulations.
Complete annual physicals, recertification, compliance, and other required training programs as assigned.