Interventional Radiology Scheduler

Wake Radiology UNC Health Rex•Raleigh, NC

4d•Onsite

About The Position

Wake Radiology UNC REX Healthcare is seeking experienced Schedulers to work on-site at its Raleigh office in the North Hills area, off Lake Boone Trail. The Interventional Radiology Scheduler coordinates imaging exams and procedures for Wake Radiology locations, working with physician offices, patients, and internal teams to schedule appointments accurately and efficiently while providing high-quality customer service. The role works collaboratively with radiologists and Advanced Practice Providers (APPs) to verify orders and schedule according to clinical recommendations and provider availability. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The organization describes its culture as collaborative and supportive, with opportunities to grow skills while contributing to patient care.

Requirements

Excellent organizational and multitasking skills.
Strong verbal and written communication skills.
Professional, courteous telephone etiquette and outstanding customer service skills.
Ability to work independently while collaborating effectively in a team environment.

Nice To Haves

At least 2 years of scheduling experience is preferred; prior radiology scheduling experience is a plus.

Responsibilities

Manage inbound and outbound phone calls to coordinate patient care and scheduling needs.
Review and schedule appointments from designated work queues.
Transcribe imaging, procedure, and consultation orders.
Assist patients and referring providers with exceptional customer service.
Collaborate with radiologists and Advanced Practice Providers (APPs) to verify orders and ensure accurate scheduling based on clinical recommendations and provider availability.
Process scheduling requests and coordinate patient appointments accurately and promptly.
Support a collaborative team dedicated to delivering high-quality patient care.