Radiology Patient Navigator

Signature Healthcare•Brockton, MA

About The Position

Under the direction of the Director of Imaging Services and the Radiology Quality Assurance Manager, the Radiology Patient Navigator supports the department’s quality assurance program and facilitates effective communication of results to promote patient safety. The role collects and maintains data-driven quality metrics and may work with the Director and Chief of Radiology to develop, implement, and maintain process-improvement standards and goals. In conjunction with the Radiology Quality Assurance Manager, the navigator plans, coordinates, and implements the Radiology quality assurance program. The position works with radiologists, radiology staff, peers, and administration to continually improve services supporting inpatient and outpatient care at multiple locations. It builds professional relationships across the healthcare team and finds solutions to communication barriers. The navigator manages critical, urgent, and follow-up results for radiology studies, works with the Low Dose CT team to ensure timely and appropriate patient follow-up, and escalates concerns involving results reporting. The role maintains follow-up and ED-Radiology discrepancy logs, monitors and communicates eRadpeer compliance to the Chief Radiologist, and collates and presents quality-improvement data. It participates in the Radiology Quality Improvement Committee and other assigned committees, embraces Lean methodology, participates in daily tiered huddles, and manages assigned pillars and metrics on the balance scorecard. The position may also support new workflows and processes and assist with training new employees. The position requires effective oral and written communication, independent functioning under stress, prioritization and multitasking in a fast-paced environment, customer-service and interpersonal skills, initiative, independent judgment, leadership, and organizational skills. A high school diploma or equivalent is required; an associate degree in business administration or a medical field is preferred.

Requirements

High school diploma or equivalent required.
Effective oral and written communication skills.
Ability to function effectively and independently under stress.
Ability to prioritize and multitask in a fast-paced environment.
Customer-relations, customer-service, and interpersonal skills.
Initiative, independent judgment, leadership, and organizational skills.

Nice To Haves

Associate degree in business administration or a medical field preferred.

Responsibilities

Plan, coordinate, and implement the Radiology quality assurance program with the Radiology Quality Assurance Manager.
Collect and maintain data-driven metrics that support quality of care.
Work with the Director and Chief of Radiology to develop, implement, and maintain process-improvement standards and goals.
Collaborate with radiologists, radiology staff, peers, administration, and other healthcare staff to improve inpatient and outpatient services across multiple locations.
Build professional relationships with healthcare team members and find solutions to communication barriers.
Manage critical, urgent, and follow-up results for radiology studies.
Work with the Low Dose CT team to ensure patients receive appropriate and timely follow-up.
Escalate concerns involving results reporting when appropriate.
Prioritize patient safety and support a safe working environment for patients, staff, and visitors.
Maintain an accurate follow-up log and communicate issues promptly to appropriate care providers.
Maintain discrepancy logs for ED-Radiology interpretations.
Monitor eRadpeer compliance and communicate it to the Chief Radiologist.
Collate and display quality-improvement data and information for department and group meetings.
Assess, classify, compare, and contrast data accurately.
Maintain open communication with organizational staff, peers, and hospital and outpatient staff, including departmental personnel.
Contribute to team building within radiology and with peers.
Participate in the Radiology Quality Improvement Committee and other assigned committees.
Participate in Lean methodology and meet required elements on the Lean qualification grid.
Participate in daily tiered huddles and manage assigned pillars and associated balance-scorecard metrics.
Support new workflows, processes, or assignments and assist with training new employees.
Perform other duties as required or assigned.