Radio Technician Journeyman

Day Wireless Systems•Benicia, CA

About The Position

This position involves designing, troubleshooting, programming, installing, optimizing, maintaining, and repairing two-way and wireless communications systems, including complex radio systems and 911 communications centers. The technician supports customers in person, by phone, by email, and at the company shop, diagnosing and resolving equipment questions and problems. The role supports public safety and first responder customers. Technicians may be required to be on call, including overtime, with minimal notice, and must be willing to travel locally or stay overnight. The technician also serves as the shop safety coordinator, working with the headquarters safety representative to implement safety training and protocols. Day Wireless Systems provides design, construction, licensing, sales, service, rentals, installation, and maintenance for wireless voice, data, and video applications. Founded in 1969, the company has 30 locations and more than 400 employees across California, Oregon, Washington, Idaho, Wyoming, and Utah.

Requirements

Three to five years of experience with two-way radio and wireless communication systems theory.
Proficiency in computer use, troubleshooting, diagnostics, and repair of complex communication systems.
Experience diagnosing, repairing, maintaining, and programming wireless communications equipment, including two-way radios, transmitters, receivers, and antennas.
Experience with dispatch consoles, paging infrastructure, and trunked radio systems.
Knowledge of radio repair, mobile installations, and DC, AC, and RF theory as applied to wireless communications.
An industry license, such as FCC, FICA, or NARTE.
A valid driver's license and ability to be insured in the state of employment.

Nice To Haves

An associate degree or equivalent from a two-year college or vocational school in electronics and wireless system repair.
CET or NABER certification.

Responsibilities

Provide positive, efficient customer support by diagnosing, troubleshooting, discussing, and resolving wireless communication equipment questions and problems in person, over the phone, via email, or at the company shop.
Conduct diagnostic and analytical tests to diagnose and repair wireless communications equipment, including dispatch consoles, paging infrastructure, trunked radio systems, and mobile installations.
Analyze and interpret diagnostic test results to repair and program radios and wireless equipment.
Coordinate with customers, vendors, and shop management on repair, maintenance, and programming deadlines, urgency, timelines, and schedules.
Prepare quotes and bids for customer projects.
Act as the shop safety coordinator and work with the headquarters safety representative to implement safety training and protocols.
Program wireless communications systems according to industry practices and vendor criteria.
Install mobile and base radio and wireless communications systems according to industry practices and vendor criteria.
Provide on-call support, including overtime with minimal notice, as required for public safety and first responder customers.
Travel locally and, when needed, stay overnight.