Radio Dispatcher (FT), IF3NDPTCHPSP

College of DuPage•Glen Ellyn, IL

1d•Onsite

About The Position

The Radio Dispatcher operates radio, telephone, and computer equipment to relay information to appropriate personnel, including the College Police Department. The role serves faculty, staff, students, and visitors by handling emergency and non-emergency calls, providing information, and addressing requests. The dispatcher also operates the radio-paging system for Engineering, Building & Grounds, and Custodial Operations; monitors local, state, and federal law enforcement frequencies; and dispatches personnel, vehicles, or equipment as needed. The position monitors weather alerts, alarm systems, and surveillance cameras; notifies police, outside emergency personnel, and college administrators during emergencies; and maintains records and logs related to calls, dispatches, messages, lost and found, overnight parking, building sign-ins, and key authorizations. Additional duties include issuing guest parking permits, distributing keys and identification badges, processing parking citations, helping with lost and found, and assisting with Student Worker training. The rotating schedule includes days, afternoons, and midnights. Overtime may be required on short notice. The position is subject to a pre-employment background check and drug screen.

Requirements

High school diploma required.
Complete the Telecommunicators Training Program within the first 6 months of employment.
Complete the LEADS Certification - Basic Course within the first year of employment.
Legally authorized to work in the United States without restriction; visa sponsorship is not offered.
Able to work a rotating schedule covering days, afternoons, and midnights; days off may also rotate.
May be required to work overtime on short notice.

Nice To Haves

Associate's degree in Criminal Justice or Social Science preferred; Behavioral Science or Communications also preferred.
One year of experience in a public-sector dispatching position or customer relations position preferred.
Two years of experience as a public safety dispatcher preferred.

Responsibilities

Operate radio, telephone, and/or computer equipment and relay information to appropriate personnel, including the College Police Department.
Provide information to faculty, staff, students, and visitors.
Receive emergency and non-emergency calls and address problems and requests by transmitting information or providing solutions.
Operate the radio-paging system for Engineering, Building & Grounds, and Custodial Operations.
Monitor radio frequencies of surrounding local, state, and federal law enforcement agencies to stay apprised of developing situations.
Use radio, phone, or computer to send personnel, vehicles, or equipment to appropriate locations.
Notify the Police Department, outside emergency personnel, and college administrators during emergency situations.
Answer routine inquiries and requests for information from visitors, faculty, staff, and students.
Issue guest parking permits, distribute college keys and identification badges, and process parking citations.
Respond to lost-and-found needs, including inventory, storage, and retrieval.
Monitor weather alerts, alarm systems, and surveillance cameras and dispatch appropriate personnel as needed.
Record details of calls, dispatches, and messages and maintain written logs, including lost and found, overnight parking, building sign-in, and key authorization.
Assist with training Student Workers.
Perform other related duties as assigned.