Radio Dispatcher

State of Ohio•Sandusky, OH

6d•Onsite

About The Position

The Radio Dispatcher works at the Ohio Veterans Home in Sandusky, Ohio, supporting police, safety, medical transportation, residents, staff, and visitors. The role monitors radio, alarm, environmental, and safety systems; dispatches personnel in response to emergency and other calls; and supports communications, access control, and facility operations. The position is permanent, full-time, and scheduled from 2:00 PM to 10:00 PM on a rotating two-week schedule, with every other weekend off. Starting pay is $21.48 per hour, with multiple pay increases over time and longevity increases beginning in the fifth year of service. The Ohio Veterans Homes provide trauma-informed long-term care for veterans, including nursing home care at facilities in Sandusky and Georgetown and domiciliary living in Sandusky. The Ohio Department of Veterans Services describes its goal as providing excellent care to Ohio’s veterans and maintaining an inclusive work environment. The role also handles switchboard and emergency phone communications, monitors after-hours call-offs and facility alerts, and issues keys and completed identification badges. Applicants must describe how they meet the minimum qualifications in the online application. Formal education must include reading, writing, and speaking English, or the applicant must meet the stated equivalent minimum class qualification for employment.

Requirements

Formal education that includes reading, writing, and speaking English, or the equivalent of the stated Minimum Class Qualification for Employment.
Describe how minimum qualifications are met in the online application.

Responsibilities

Monitor radio activity and operate the police/Ohio Veterans Home radio system to dispatch agency, police, and safety personnel to emergency calls.
Dispatch medical transportation drivers when the resident Transport Dispatch Worker is unavailable.
Log emergency and dispatch calls.
Make emergency pages, including code yellow, blue, C, grey, and red/white/blue.
Answer the agency switchboard and direct incoming and in-house calls to departments and residents.
Answer emergency phones and general police calls when an officer is not at the station.
Answer the transportation phone when the resident dispatcher is unavailable.
Take messages for police and safety personnel when they are unavailable.
Serve as an access-control checkpoint at the Police Department front counter.
Monitor systems at the Police Department Central Monitoring Console for unusual events; dispatch police to troubled or elopement areas, relay information to police and safety personnel, and assist with coordinating resident location.
Monitor fire alarm systems, alarm and generator displays, and other environmental, fire, health, safety, and severe-weather warning devices and controls at the central monitoring console.
Monitor state Multi-Agency Radio Communications (MARCS) radio traffic with the Ohio State Highway Patrol (OSHP).
Monitor the roam alert system and notify floor staff of secure care unit resident activity.
Monitor after-hours call-offs and relay advisories and warnings throughout the agency.
Take requests for agency ID badges and parking permits from walk-in customers, maintain a request log, and submit requests to appropriate police personnel for processing.
Issue completed ID badges and record issuance and briefings in the log.
Issue keys.

Benefits

Multiple pay increases over years of service; longevity increases begin at the fifth year.
Overtime opportunities.
Tuition reimbursement up to $5,000 annually.
Potential referral bonuses up to $4,000.
Medical coverage beginning the first of the month following the start date.
Free dental and vision coverage after one year; the benefits summary also lists free dental, vision, and basic life insurance premiums after the eligibility period.
Vacation, sick, holiday, and personal leave, including 11 paid holidays per year.
Retirement/pension and optional deferred compensation.
Credit union benefits.
Childbirth, adoption, and foster care leave.
Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.