Radio Dispatcher (FT), IF3NDPTCHPSP

College of DuPage

About The Position

The Radio Dispatcher operates radio, telephone, and computer equipment to relay information to appropriate personnel, including the College Police Department, and provides information to faculty, staff, students, and visitors. The position handles emergency and non-emergency calls, transmits information, provides solutions, and dispatches personnel, vehicles, or equipment to appropriate locations. The dispatcher operates the radio-paging system for Engineering, Building & Grounds, and Custodial Operations; monitors radio frequencies used by surrounding law enforcement agencies; and monitors weather alerts, alarm systems, and surveillance cameras. During emergencies, the dispatcher notifies the Police Department, outside emergency personnel, and college administrators as appropriate. Additional duties include answering routine inquiries, issuing guest parking permits, distributing keys and identification badges, processing parking citations, handling lost-and-found inventory and retrieval, maintaining call and dispatch records and other written logs, and assisting with training Student Workers. Other related duties may be assigned.

Requirements

High school diploma required.
Complete the Telecommunicators Training Program within the first six months of employment.
Complete the LEADS Certification - Basic Course within the first year of employment.
Legally authorized to work in the United States without restriction; visa sponsorship is not offered.

Nice To Haves

Associate's degree in Criminal Justice, Social Science, Behavioral Science, or Communications.
One year of experience in a public sector dispatching position or customer relations position.
Two years of experience as a public safety dispatcher.

Responsibilities

Operate radio, telephone, and computer equipment and relay information to appropriate personnel, including the College Police Department.
Provide information to faculty, staff, students, and visitors.
Receive emergency and non-emergency calls and address problems and requests by transmitting information or providing solutions.
Operate the radio-paging system for Engineering, Building & Grounds, and Custodial Operations.
Monitor radio frequencies used by surrounding local, state, and federal law enforcement agencies to stay apprised of developing situations.
Use radio, phone, or computer to send personnel, vehicles, or equipment to appropriate locations.
Notify the Police Department, outside emergency personnel, and college administrators during emergency situations.
Answer routine inquiries and requests for information from visitors, faculty, staff, and students.
Issue guest parking permits, distribute college keys and identification badges, and process parking citations.
Respond to lost-and-found needs, including inventory, storage, and retrieval.
Monitor weather alerts, alarm systems, and surveillance cameras and dispatch appropriate personnel as needed.
Record details of calls, dispatches, and messages and maintain written logs, including lost-and-found, overnight-parking, building sign-in, and key-authorization logs.
Assist with training Student Workers.
Perform other related duties as assigned.