Quick Service Restaurants (QSR) Lead - Eataly Flatiron

Eataly North America • New York, NY

1d • $22 - $25 • Onsite

About The Position

The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of Eataly Flatiron’s quick-service counters, which offer coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The role maintains a leadership presence on the floor and works with guests, team members, and vendors to support smooth operations and high hospitality standards. The QSR Lead reports to the QSR Assistant General Managers and supervises QSR Sales Associates and Baristas.

Requirements

• High school graduate or equivalent.
• At least 2 years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
• Ability to lift up to 50 pounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
• Ability to operate a manual espresso machine, drink blender, juicer, and cash register.

Nice To Haves

• Post-secondary degree.
• Knowledge of Italian cuisine and beverages.

Responsibilities

• Maintain a steady leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
• Train, motivate, mentor, and organize team members.
• Purchase supplies, beverages, and equipment as directed by the QSR General Manager.
• Monitor inventory, check orders, and distribute supplies throughout the department as needed.
• Manage transactions and ensure accurate accounting.
• Record shift notes and assist with administrative duties, such as scheduling, when needed.
• Ensure the department complies with quality, health, safety, and sanitation standards.
• Document, investigate, and resolve guest incidents.
• Perform other duties as required or assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Paid parental leave.
• 401(k) with match or RRSP.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED