Cafe Quick Service (QSR) Manager- Eataly Short Hills
About The Position
Eataly’s marketplaces feature quick service counters offering coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The Quick Service Restaurants (QSR) Manager assists with supervising and managing the day-to-day operations of these counters. The role reports directly to the Operation Manager and supervises service leads, baristas, and sales associates. The manager maintains a visible leadership presence on the floor and works with guests, team members, and vendors to keep operations running smoothly and uphold high hospitality standards. In collaboration with the Operation Manager, the role also supports administrative and financial duties.
Requirements
- High school graduate or equivalent.
- At least 4 years of lead or supervisory experience in food service.
- Math skills and the ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate equipment such as a manual espresso machine, drink blender, and cash register.
Nice To Haves
- Post-secondary degree.
- Knowledge of coffee and coffee production.
- Knowledge of Italian cuisine and beverages.
Responsibilities
- Maintain a leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
- Collaborate with the Operation Manager on administrative and financial management duties.
- Train, motivate, mentor, and organize team members.
- Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; and receive and check orders against specifications.
- Monitor inventory, check orders, and distribute supplies throughout the department as needed.
- Manage transactions and ensure accurate accounting.
- Record shift notes and assist with administrative duties such as scheduling when needed.
- Ensure the department complies with quality, health, safety, and sanitation standards.
- Document, investigate, and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
